CQC report explained · a nursing home
What the CQC found at Heeley Bank Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2023
Rated Good overall; inspectors found kind, safe care, but leadership checks did not always make sure problems were fixed promptly.
This was an unannounced inspection on 24 January 2023. Inspectors spoke with people, relatives and staff. They observed care and checked care plans, risk assessments, medicines, recruitment records and management records.
The home was rated Good for Safe, Effective, Caring and Responsive. Inspectors found people were safe, treated kindly, supported with food and healthcare, and given personalised care and activities.
Well-led was rated Requires Improvement. The home had systems to find problems, but action plans and audits did not always make sure issues were dealt with quickly. Inspectors made a recommendation to strengthen these systems.
This was the first inspection since the service was newly registered. The previous provider had been rated Good in 2019, but that rating is not a direct rating of this newly registered service.
Enough staff
Inspectors found enough staff to meet people's needs and saw staff interacting with people. Recruitment checks were also in place.
“There were enough staff available to meet people's needs in a timely way.” from the report
Kind and respectful care
Staff were caring and supportive. Inspectors saw patient interactions and found that people were treated with dignity and involved in decisions.
“This interaction was unhurried, and the staff member showed patience and kindness.” from the report
Food and drink
People were offered varied food, drinks and snacks. Choices were available in written and picture formats, and inspectors found people well supported at lunchtime.
“People were supported to eat and drink a varied and nutritious diet which met their needs.” from the report
Activities and communication
Two activity co-ordinators provided social activities. Information and activity programmes used pictures as well as words, and people enjoyed a visit from a therapy dog.
“During our inspection we saw people enjoyed a visit from a therapy dog.” from the report
Problems not always fixed quickly
needs fixingThe home had action plans and audits, but these did not always ensure that issues were resolved promptly. Inspectors recommended stronger governance systems.
“However, these had not always been resolved in a timely way.” from the report
Some risk records lacked detail
minorSome risk assessments did not contain enough detail. The manager acted immediately to add information after inspectors raised this.
“Some risk assessments lacked detail. We raised this with the manager who took immediate action to add information.” from the report
Minor medicines recording issue
minorSome opened boxed medicines did not have the opening date recorded. The manager had already identified and was addressing this issue.
“some boxed medication had been opened and no date of opening was recorded.” from the report
Some relatives not involved in care plans
minorSome relatives said they did not feel involved in their relative's care plan. The manager said a meeting had been arranged to discuss this.
“However, some relatives didn't feel involved in their relative's care plan.” from the report
- 01What action has been taken to make sure issues found through audits are now resolved promptly?
- 02How do you check that risk assessments contain enough detail and are kept up to date?
- 03How do you make sure opened medicines are dated and recorded correctly?
- 04How will relatives be involved in reviewing and agreeing their family member's care plan?
- 05What activities are now available across the home, following the recent appointment of the two activity co-ordinators?
This was an unannounced inspection covering all five CQC questions, including infection prevention and control; it was the first inspection of the newly registered service. This explanation was written from the published report of 18 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Heeley Bank Care Home
5 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- February 2023Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- October 2019Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2018Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- January 2017Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- August 2021
Registered with the Care Quality Commission on 12 August 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Sheffield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 76 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.