CQC report explained · a residential care home
What the CQC found at Heathlands Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2019
Rated Good overall; inspectors found kind, safe and personalised care, with Responsive rated Outstanding.
This was an unannounced inspection on 21 and 24 June 2019. The inspectors spoke with people living at the home, relatives, staff and a health professional. They observed care and checked care records, medicine records and management documents.
The home was rated Good in Safe, Effective, Caring and Well-led. Inspectors found enough trained staff, safe medicines practice, clean premises and good support with food, healthcare and decision-making. People were treated with kindness, dignity and respect.
Responsive was rated Outstanding, improving from Good at the previous inspection. Inspectors found a wide range of activities, strong family involvement and care that was tailored closely to people's interests, needs and wishes.
The overall rating of Good means the home was meeting the required standards at the time of this inspection. The report also says some quality monitoring systems were still being updated.
Personalised care
Staff knew people well and adapted support to their individual needs, wishes and changing circumstances.
“Staff were responsive to people's individual needs and wishes and had an in-depth knowledge about each person.” from the report
Kind and respectful staff
Inspectors saw staff treating people with patience, warmth and compassion while protecting their dignity and privacy.
“We saw examples of staff being consistently kind and caring throughout the inspection.” from the report
Activities and relationships
People had access to group activities, trips, family events and new ideas designed to reduce isolation and improve wellbeing.
“The registered manager worked with staff to provide many new initiatives that focussed on person centred social interactions to improve people's well-being.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and saw medicines being administered and stored safely.
“Staff administered medicines in a safe way, following appropriate guidance, and using an effective system to ensure people had their medicines as prescribed.” from the report
Quality monitoring was being updated
minorThe home was still updating some systems used to monitor the quality of care. The report does not say that this led to unsafe care or a breach.
“Systems were in the process of being updated to improve the monitoring of the quality of care provided.” from the report
- 01How are the activities, trips and one-to-one chats described in the report provided now?
- 02How do you make sure there are enough suitably trained staff when usual staff are absent?
- 03What changes have been made to the quality monitoring systems that were still being updated?
- 04How will you learn about my relative's interests, history, communication needs and changing care preferences?
- 05How are families involved in decisions about care, complaints and end-of-life wishes?
This was an unannounced inspection of the care, premises and management of the home, covering all five CQC questions; the previous overall rating was Good. This explanation was written from the published report of 10 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Heathlands Residential Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- July 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Heathlands Residential Care Home →
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.