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CQC report explained · a residential care home

What the CQC found at Heath Lodge Community Haven

Goodpublished 22 October 2020, 5 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Heath Lodge Community Haven.

The story over the years

Every inspection of Heath Lodge Community Haven

3 rated inspections over 4 years: the service has held its Good rating throughout.

  1. November 2020Inspected but not ratedcurrent rating
    Safe: Inspected but not rated
  2. October 2020Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. April 2019Requires improvementdown from Good
    Safe: Requires improvementWell-led: Requires improvement
  4. August 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. February 2023

    Registered with the Care Quality Commission on 7 February 2023.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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This home

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Care at home

28 live-in carers within about an hour of North Yorkshire

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.

Rosemary H.
2 reviews
From £1,470 a week, 4 years caring
Based about 44 minutes from North Yorkshire. Can care for a couple
Evan A.
1 review
From £1,019 a week, 5 years caring
Based about 52 minutes from North Yorkshire. Can care for a couple
Maggie S.
2 reviews
From £1,015 a week, 15 years caring
Based about 55 minutes from North Yorkshire. Can care for a couple
Peckson A.
1 review
From £1,316 a week, 1 year caring
Based about 55 minutes from North Yorkshire. Can care for a couple
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
Claire A., about Carla M.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Beatrice N., about Rosemary H.
See live-in carers near North YorkshireProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.