CQC report explained · a residential care home
What the CQC found at 201 Drayton Avenue
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were able to get help when needed. Inspectors found that risks were reviewed, medicines were checked and staff had appropriate recruitment and safeguarding procedures.
- Effective?
- Good
- Staff had training and supervision, and people were supported with food, drinks, healthcare appointments and decisions about their care.
- Caring?
- Good
- People appeared relaxed around staff. Staff supported people's choices, dignity, privacy and independence.
- Responsive?
- Good
- Care plans were reviewed with people and their families. Activities reflected people's interests and information was shared in ways people could understand.
- Well-led?
- Good
- Staff understood their roles and the manager monitored care, training, incidents and changes in people's needs. Families felt able to raise concerns.
What inspectors found, February 2019
Rated Good in all five areas; inspectors found safe, kind and personalised care.
This was an unannounced, planned inspection on 27 and 29 November 2018. One inspector spoke with a relative, the manager and three staff. They reviewed three care records, medicines records, complaints information and health and safety checks.
The home supported up to five people with learning disabilities or autistic spectrum disorder, including people staying for respite. At the inspection, three people were staying and one person was living there. Inspectors found people were safe, treated with dignity and supported by staff who understood their needs.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The report says the legal requirements were met and that people's outcomes were consistently good. The previous inspection in June 2016 also rated the home Good overall.
Safe medicines support
People received medicines when needed. Staff competence was checked and medicines were regularly reviewed.
“People received their medicines when they required.” from the report
Kind and respectful care
People appeared comfortable with staff, who understood how to respond when someone became distressed. The home also promoted independence.
“Staff demonstrated warmth and affection towards people and understood how to respond if people became distressed.” from the report
Personalised activities
People and families helped shape care plans. Activities reflected individual interests, and activities people disliked were not offered again.
“Where people expressed a dislike for an activity this was not offered again.” from the report
Good communication and oversight
Staff, families and managers shared information about people's health and care. The manager used checks, meetings and reviews to monitor quality.
“Systems were in place to review how care was being delivered at the service so the quality of care being delivered could be monitored and improved.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan before and during a respite stay?
- 02How do you make sure staff understand my relative's communication style, distress signals and individual risks?
- 03How are medicines checked and how is staff competence assessed for supporting medicines?
- 04What activities could my relative try, and how would you respond if they disliked an activity?
- 05How would you keep our family updated about changes in my relative's health or care needs?
This was an unannounced inspection covering the home and care provided, with all five CQC areas rated. This explanation was written from the published report of 27 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 201 Drayton Avenue
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Warwickshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.