CQC report explained · a residential care home
What the CQC found at Heanor Park Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from avoidable harm, medicines were managed safely and staffing levels were sufficient. Inspectors were also assured about infection prevention and control arrangements.
- Effective?
- Good
- People had individual care plans, received support from trained staff and were helped with food, drinks and healthcare. The home’s design supported people living with dementia.
- Caring?
- Outstanding
- Staff developed exceptionally caring relationships and treated people with dignity and respect. People were supported to express their views, remain independent and maintain important relationships.
- Responsive?
- Good
- Care plans reflected people’s needs and preferences and were reviewed when needs changed. Staff supported activities, communication, family contact and prompt responses to concerns.
- Well-led?
- Good
- The home had positive leadership, staff felt supported and quality checks were in place. People, relatives and staff were encouraged to give feedback.
What inspectors found, October 2021
Rated Good overall, with Outstanding caring; inspectors found safe, effective, responsive and well-led care.
This was the home’s first inspection since it registered. It was an unannounced visit over 2 and 3 September 2021. Inspectors spoke with people, staff and relatives, observed care and checked care, medicine, recruitment and management records.
Inspectors found people were safe, received their medicines as prescribed and had enough staff support. Staff were trained, risks were assessed and infection control arrangements were in place.
The strongest finding was caring. Inspectors saw kind and respectful relationships, with staff supporting people’s dignity, independence, choices, personal interests and family relationships. The home was rated Good overall, meaning inspectors found consistently good care, with caring rated Outstanding.
Exceptionally caring staff
Inspectors found warm, meaningful relationships. Staff went beyond basic care to support people’s emotional wellbeing and personal experiences.
“The staff were exceptional at helping people to express themselves and people felt valued and important.” from the report
Dignity and independence
People were encouraged to make choices and do as much as they could for themselves. Staff respected people’s privacy, relationships and individual differences.
“People were treated with dignity and respect by staff who went the extra mile to ensure they lived their life independently and as fully as possible.” from the report
Safe care and staffing
Inspectors found enough staff to meet people’s needs, suitable recruitment checks and systems for managing risks, safeguarding and medicines.
“There were sufficient numbers of staff to meet the needs of people and to ensure their safety.” from the report
Supportive environment
The home had separate living areas and features designed for people living with dementia. It also offered varied activities and ways to keep in touch with family and friends.
“The home had been designed in line with best practice guidance and demonstrated consideration for the needs of people living with dementia.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative’s care plan if their needs or wishes changed?
- 02How would you support my relative with dementia, including their communication, independence and personal interests?
- 03How do you make sure my relative receives enough food and drink, especially if they are losing weight or are at risk of dehydration?
- 04How would you keep my relative in contact with family and support visits if infection control restrictions were needed?
- 05Who would I speak to if I had a concern, and how would you keep me informed about the action taken?
This was an unannounced first inspection that assessed all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 19 October 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Heanor Park Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- December 2019
Registered with the Care Quality Commission on 11 December 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.