CQC report explained · a residential care home
What the CQC found at Healey House
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, November 2017
Rated Outstanding; inspectors found highly personal, caring support, with safe care rated Good.
This was an unannounced inspection on 27 and 28 September 2017. The inspectors spoke with people living in the home, relatives, staff and health and social care professionals. They reviewed care records, medicines records, staff files, rotas, training, complaints and quality checks.
The home supported nine people with learning disabilities, although it could accommodate up to ten. Inspectors found that people were safe, treated with kindness and supported by staff who knew them well. Medicines, staffing, risk assessments and safeguarding arrangements were judged safe.
The strongest findings were about helping people communicate, make choices, stay healthy, take part in meaningful activities and live active lives. The home was rated Outstanding overall, with Outstanding ratings for Effective, Responsive and Well-led. Safe and Caring were rated Good.
The previous inspection on 28 October 2014 found that all assessed standards were met. This report does not describe a change in the overall rating from that inspection.
Personal communication support
Staff took time to understand how people expressed feelings, choices and pain. They used pictures, scrapbooks, key words and personalised communication information.
“Staff had an excellent understanding of people's methods of communication as a result of an in depth and careful assessment over a period of time.” from the report
Meaningful activities
People were supported to take part in activities suited to their interests and abilities. They could use local services, spend time with friends and family, and help run parts of the wider service.
“People were supported to live full and active lives and use local services and facilities.” from the report
Health and wellbeing
Staff worked with health professionals and supported people with healthy eating, exercise and treatment plans. Inspectors described significant improvements in the health and wellbeing of two people.
“Over a period of time, and with much encouragement and support from staff, the person's lifestyle and health had greatly improved.” from the report
Kind and respectful care
Inspectors saw warm, friendly relationships. People's privacy, dignity, culture, personal choices and independence were respected.
“We saw that people were respected and cared for by staff and treated with kindness.” from the report
Stable staff and leadership
The home had an established staff team, suitable recruitment checks and regular training and supervision. Inspectors found clear responsibility and strong quality monitoring.
“People received an excellent service and were supported by a consistent team of staff and the retention of staff was very good.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you assess and record the ways my relative communicates pain, distress, choices and consent?
- 02How would you support my relative's specific health needs, given that the home does not provide nursing care?
- 03How are medicines checked, including medicines given only when needed or in an emergency?
- 04Which activities and community opportunities would be available for my relative, and how would they be tailored to their interests?
- 05What has changed in the home since the September 2017 inspection, including staffing and management?
This was an unannounced inspection of the overall service, covering all five areas used for the CQC ratings. This explanation was written from the published report of 18 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Healey House
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- November 2017Outstandingcurrent ratingup from GoodSafe: GoodEffective: OutstandingCaring: GoodResponsive: OutstandingWell-led: Outstanding
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Registered with the Care Quality Commission on 21 January 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.