CQC report explained · a nursing home
What the CQC found at Hazelwood Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2021
Inspected but not rated; inspectors were assured that infection control and visiting arrangements were safe.
This was an unannounced, targeted inspection on 30 November 2021. It looked only at infection prevention and control because of the CQC’s response to COVID-19 outbreaks in care homes.
Inspectors found clear visitor information, screening, temperature checks, mask wearing, testing and hand sanitising. They also found enough personal protective equipment, staff training, regular cleaning and safe arrangements for new admissions.
The home was rated ‘Inspected but not rated’. Safe was also ‘Inspected but not rated’. The report does not give ratings for Effective, Caring, Responsive or Well-led.
Visitor safety
Visitors received clear information and were screened on arrival. They were asked to wear masks, take a lateral flow test and sanitise their hands.
“There was clear information for visitors on arrival.” from the report
Protective equipment
The home had enough PPE. Staff had training in using it and their competence was checked.
“There were sufficient stocks of personal protective equipment (PPE) which staff were using appropriately.” from the report
Cleaning
Inspectors found the premises clean, with enhanced cleaning and records to help management check that cleaning was taking place.
“The premises was clean. Enhanced cleaning took place and cleaning schedules were adapted to ensure high traffic areas were regularly sanitised.” from the report
Safe admissions
A separate wing was used so new people could isolate before entering the rest of the home.
“The home had adapted a wing of the building to enable people to be safely admitted and isolate prior to entering the rest of the home.” from the report
Testing
Staff had regular testing before entering the home. Staff who tested positive could leave to isolate before coming into contact with people or colleagues.
“Staff undertook regular testing including lateral flow tests prior to entering the home.” from the report
Further development needed
minorThe CQC signposted the provider to resources to develop its approach. The report does not explain which part of the approach needed development.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01How are visitors currently screened and supported to follow infection control procedures?
- 02How do you check that staff are using PPE and washing their hands correctly?
- 03How are new admissions isolated before entering the rest of the home?
- 04How often are staff and residents tested, and what happens after a positive test?
- 05What resources did the CQC ask you to use to develop your infection prevention and control approach?
This was an unannounced targeted inspection of infection prevention and control practices only; it did not assess Effective, Caring, Responsive or Well-led. This explanation was written from the published report of 11 December 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2019
Hazelwood Nursing Home was rated Good; inspectors found safe, kind and well-organised care, with care plans not yet available in easy-read or pictorial formats.
Inspectors visited on 9 and 10 July 2019. The first day was unannounced and the second was announced. They spoke with people, relatives, staff and healthcare professionals, and checked care records, medicines records, staff files and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were safe, medicines were managed properly, staff were trained and supported, and care was based on people's needs and preferences.
People and relatives gave positive feedback. Inspectors saw staff treating people with kindness, respecting privacy and dignity, supporting independence, and helping people take part in activities and maintain relationships.
The report noted one area for improvement. Care plans were not in easy-read or pictorial formats, although the home was looking at developing easier information for people with newly diagnosed dementia. The previous overall rating was also Good.
Safe medicines
Medicines were stored and administered safely. Records showed people received their medicines as prescribed, with no gaps or omissions in medicine administration records.
“There were no gaps or omissions on the medicine administration record (MAR), which indicated people received their medicines as prescribed.” from the report
Kind and respectful staff
Inspectors observed positive relationships between staff and people. Staff respected privacy, dignity and personal choices.
“The interactions between people and staff were positive, caring and inclusive.” from the report
Personalised care
Care plans included people's backgrounds, interests, preferences and anxieties. People and relatives were involved in developing and reviewing them.
“Care plans were individualised, with a lot of personal information about people.” from the report
Support for independence
People were encouraged to do as much as they could for themselves. Staff offered support and guidance while allowing people to remain independent.
“Observation demonstrated people's independence was supported as much as possible.” from the report
Responsive management
The home had a complaints process and inspectors found complaints had been resolved satisfactorily. The manager also used incidents and feedback to make changes.
“This demonstrated that the registered manager was proactive in their response to complaints.” from the report
Care plans were not easy-read
needs fixingCare plans were not available in easy-read or pictorial formats. Inspectors said this could make them harder for some people with newly diagnosed dementia to understand, and noted that the home was looking at improvements.
“People's care plans were not in easy read or pictorial formats” from the report
- 01What progress has been made in providing care plans in easy-read or pictorial formats?
- 02How will you make sure a person with dementia understands and can be involved in their care plan?
- 03How do you check that staff continue to receive regular supervision, appraisals and relevant training?
- 04How are falls, medicines reviews and other incidents followed up for an individual resident?
- 05How are residents and relatives involved in reviewing care plans and raising concerns?
This was a planned comprehensive inspection covering all five CQC questions, with the first day unannounced and the second day announced. This explanation was written from the published report of 13 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hazelwood Care Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- December 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- August 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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