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CQC report explained · a residential care home

What the CQC found at Hazelwell Lodge

Goodpublished 29 January 2020, 6 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Hazelwell Lodge.

The story over the years

Every inspection of Hazelwell Lodge

3 rated inspections over 4 years: the service has held its Good rating throughout.

  1. April 2022Inspected but not ratedcurrent rating
    Safe: Inspected but not rated
  2. January 2020Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. July 2017Goodstayed Good
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
  4. December 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
  5. November 2025

    Registered with the Care Quality Commission on 20 November 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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This home

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Care at home

76 live-in carers within about two hours of Somerset

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £1,020 to £1,330 a week. 62 can care for a couple. 12 years' experience on average.

Adelaide S.
2 reviews
From £1,540 a week, 10 years caring
Based about 53 minutes from Somerset. Can care for a couple
Mark S.
1 review
From £1,015 a week, 20 years caring
Based about 63 minutes from Somerset. Can care for a couple
Belinda B.
1 review
From £1,260 a week, 6 years caring
Based about 64 minutes from Somerset. Can care for a couple
Joanne Melody H.
1 review
From £1,190 a week, 28 years caring
Based about 65 minutes from Somerset. Can care for a couple
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Holly C., about Dace L.
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Karen C., about Mandy E.
See live-in carers near SomersetProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.