CQC report explained · a residential care home
What the CQC found at Hazelgrove & Martingrove
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home managed infection risks, used personal protective equipment safely, supported testing and kept its infection prevention and control policy up to date. The report also describes checks for visitors and arrangements to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Hazelgrove & Martingrove was inspected but not rated; inspectors found good COVID-19 infection control and visiting arrangements.
Inspectors visited the home on 25 February 2022. This was an announced, targeted inspection focused on infection prevention and control, visiting arrangements and the effect of staffing pressures during the COVID-19 pandemic.
Inspectors were assured that the home used personal protective equipment safely, supported testing, managed visitors and kept its infection control policy up to date. Visiting systems included checks for symptoms, temperature and negative tests.
The home had made alternative arrangements to help people stay in contact with relatives when visits were restricted. It also created activities and outdoor spaces, including a café, beach hut and outside pub, to support people during periods of isolation.
The home was not given an overall rating or a rating for Safe. This inspection did not assess all five areas of care.
Infection control planning
The home had detailed and current policies for managing COVID-19 risks.
“Policies and procedures in relation to the management of risks associated with COVID-19 were thorough and up to date.” from the report
Safe visiting arrangements
Visitors were checked on arrival and visits followed the guidance in place at the time.
“There were clear systems in place on arrival to ensure all necessary checks were made and recorded” from the report
Use of protective equipment
Staff had infection prevention and control training and inspectors were assured that protective equipment was used safely.
“Staff received infection prevention and control training and adhered to good practice in relation to the use of PPE.” from the report
Activities during isolation
The home created indoor and outdoor activities and spaces to help keep people occupied when they were isolating.
“The service had set up a café, beach hut, outside pub and a wheelchair swing” from the report
Inspectors raised no specific concerns in this report.
- 01How are you managing staffing pressures now, and what impact would shortages have on people living here?
- 02Are the visiting checks and arrangements described in the report still used, and how would visits work if infection risks increased?
- 03How do you help residents keep in touch with relatives if in-person visits are restricted?
- 04What activities and outdoor spaces are currently available for people who need to isolate?
- 05How do you make sure staff and visiting professionals meet the current infection control and vaccination requirements?
This was an announced, targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated overall or for Safe. This explanation was written from the published report of 10 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2018
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced inspection on 6 and 14 November 2018. Inspectors spoke with people living at the home, staff, relatives, friends and health professionals. They observed care and checked care, medicine, recruitment, safety and management records.
The inspectors found enough staff, suitable recruitment checks and good safeguarding arrangements. Medicines were given safely. People had individual risk assessments, emergency plans and care plans that reflected their needs, preferences and goals.
People were treated with kindness and respect. They were supported to make choices, stay independent, take part in activities and keep important relationships. The home had regular meetings, feedback arrangements, complaints information and quality audits.
The overall rating was Good. Safe, effective, caring, responsive and well-led were all rated Good. The previous inspection in August 2016 also found the home Good in all five areas, with no concerns recorded.
Safe staffing
Inspectors found enough staff to meet people's needs and saw that staff responded promptly and compassionately.
“There were enough staff deployed to meet the needs of people and keep them safe.” from the report
Personalised care
Care plans included people's preferences, health needs, communication needs and goals. People were involved in planning and reviewing their care.
“Care plans were comprehensive and detailed, including physical health needs and people's mental health needs.” from the report
Kind and respectful support
Staff knew people well and supported them in a calm, respectful way. Inspectors saw people being treated with dignity and offered choices.
“We observed staff providing support in a caring manner.” from the report
Quality monitoring
Managers used audits covering areas such as care plans, medicines, infection control and health and safety. Issues found through audits were acted on.
“The registered manager and the deputy manager used a system of audits to monitor and assess the quality of the service provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure there are enough staff to support my relative with their individual needs and community activities?
- 02How will my relative be involved in creating and reviewing their care plan?
- 03What activities and community opportunities are available for someone with my relative's interests and abilities?
- 04How will you support my relative to make choices and remain as independent as possible?
- 05How can my relative or family raise a concern or make a complaint, and how will it be handled?
This was an unannounced inspection of the overall service, including premises and care, and all five CQC key questions were assessed. This explanation was written from the published report of 18 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hazelgrove & Martingrove
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.