CQC report explained · a residential care home
What the CQC found at Hazel Homes for Autism
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2019
Hazel Homes for Autism is rated Good; inspectors found safe, kind and highly personalised care, with some records and end-of-life planning still needing attention.
This was the home’s first inspection since registration. It was unannounced and took place on 26 September 2019. One inspector reviewed care plans, staff files, rotas, medicines records, policies and management checks. They also observed care and spoke with the manager and three staff members.
The home supported three young adults with learning disabilities and autism, and could support up to five people. Inspectors found good care in all five areas: Safe, Effective, Caring, Responsive and Well-led. They found personalised risk plans, safe medicines systems, enough staff, suitable training and clean premises.
People were supported to make choices, build independence, access healthcare and take part in activities. Care plans contained detailed information about people's needs and preferences. Inspectors recommended planning for end-of-life care and noted that some care plans were not dated, which could make regular reviews harder.
Personalised risk support
Risk plans were detailed and tailored to each person. They aimed to keep people safe while allowing them to try new things and become more independent.
“People's risk management plans not only considered how to reduce risks in day to day life such as risks associated with eating, medicines and the home environment, but also promoted positive risk taking.” from the report
Kind and respectful staff
Staff understood people's behaviour and communication needs. They supported privacy, dignity, choice and independence.
“Staff knew people well, treated them with kindness and respect, and promoted equality, privacy and dignity.” from the report
Detailed care planning
Care plans contained detailed guidance about individual needs, preferences and daily activities. This helped staff provide consistent support.
“People received highly personalised care because the provider gathered detailed information about them and used this to plan their care.” from the report
Meaningful activities and relationships
People were supported to take part in activities they enjoyed, visit the community and maintain relationships with family and friends.
“Each person had a personalised programme of activities that were meaningful and enjoyable to them and promoted their wellbeing.” from the report
End-of-life planning
minorThe home had not yet discussed end-of-life preferences with people and their families. Inspectors recommended that it use suitable guidance in case someone died unexpectedly.
“We recommend that the provider consults appropriate guidance about planning end of life care in case of an unexpected death.” from the report
Care plan dates
needs fixingSome care plans did not have dates. Although they were up to date at the time, inspectors said this could make it difficult to ensure regular reviews as people's needs changed.
“Care plans did not always have dates on them.” from the report
Notification process
minorThe home initially used the wrong process to notify CQC about authorisations to deprive people of their liberty. The manager corrected this and sent the notifications before the inspection ended.
“Because the registered manager misunderstood one of their regulatory requirements, they did not use the correct process to send us notifications about authorisations to deprive people of their liberty although they did inform us using a different method.” from the report
- 01How do you now record and review each person's end-of-life wishes and preferences?
- 02Are all care plans now dated, and how often are they reviewed when people's needs or preferences change?
- 03How do you make sure statutory notifications, including those about deprivation of liberty authorisations, are sent using the correct process?
- 04How will you support my relative to communicate choices about personal care, food, activities and healthcare?
- 05How will you help my relative build daily living skills and work towards greater independence?
This was an unannounced first inspection covering the home, care provided and all five CQC questions; people using the service were not able to describe their experiences and structured observations were not possible. This explanation was written from the published report of 30 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hazel Homes for Autism
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2018
Registered with the Care Quality Commission on 27 September 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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