CQC report explained · a residential care home
What the CQC found at Hayling Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, comprehensive and updated risk assessments, suitable safeguarding arrangements and safe medicines storage and administration. They noted that instructions for medicines given when needed were stored separately from the main medicines records.
- Effective?
- Good
- Staff were trained, supervised and assessed as competent. People had support with health care, nutrition, communication, mental capacity decisions and transitions between services.
- Caring?
- Good
- Inspectors observed kindness, patience and respect. People were supported to make choices, maintain relationships and have their identity, culture and preferences respected.
- Responsive?
- Good
- Care plans were detailed, personal and updated when people's needs changed. People were supported with individual activities, community access, accessible information and complaints.
- Well-led?
- Good
- Inspectors found approachable managers, regular audits and good oversight. Staff and relatives described the management as supportive, although one relative was concerned about maintaining standards as the home grew.
What inspectors found, February 2019
Hayling Road rated Good; inspectors found safe, kind and personalised care, with a minor medicines-record issue.
This was an unannounced comprehensive inspection on 26 November 2018. Inspectors reviewed five care plans, staff records, training information, audits, policies and safety records. They also spoke with managers, staff and five family members, and observed care.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, good risk assessments, safe medicines management, trained staff and support for people's health, choices and legal rights.
People were treated with kindness and respect. Care plans were detailed and regularly updated, activities reflected people's interests, and families said they felt involved and able to raise concerns.
The overall rating stayed Good from the previous inspection. The report says there was no evidence of serious risks or concerns. Inspectors did note that instructions for medicines given when needed were stored separately from the main medicines records, rather than with them as good practice suggests.
Stable staffing
The home had a consistent workforce and inspectors found enough staff to meet people's needs. Staff knew the people they supported well.
“Staffing levels remained consistent and the service benefited from a stable workforce.” from the report
Kind and respectful care
Inspectors saw staff treating people with patience, kindness and respect. Relatives were also consistently positive about the care.
“Throughout our inspection visit, we observed staff demonstrating kindness, patience and respect” from the report
Personalised support
Each person had a detailed plan covering their history, communication, preferences and support needs. Plans were reviewed and updated as needs changed.
“Each person who used the service at Hayling Road had a comprehensive Person-Centred Plan (PCP).” from the report
Good management oversight
The managers were described as approachable and supportive. Regular audits, meetings and feedback were used to monitor and improve the service.
“There was an effective and robust system for audit and quality assurance to monitor the service provided.” from the report
Medicines instructions stored separately
minorInstructions for medicines given when needed were not stored with the main medicines administration records. Inspectors discussed this with the manager as an area of good practice to improve.
“good practice indicates such protocols should be easily accessible and stored with the Medicines Administration Record (MAR).” from the report
Maintaining quality as the home grows
minorOne relative was concerned that the increase from four to seven people could make care less focused on individuals. Inspectors still rated the home Good and did not identify this as a breach.
“The pressure is on charities like Stockdales to keep standards whilst maintaining quality.” from the report
- 01How are instructions for medicines given when needed now stored and checked?
- 02How will you keep care personalised as the home supports up to seven people?
- 03How are families involved in reviewing and changing care plans?
- 04What training and supervision will the staff supporting my relative receive?
- 05How can we raise a concern, and how will you tell us what action has been taken?
This was a comprehensive inspection covering all five CQC questions, and all five ratings remained Good from the previous inspection. This explanation was written from the published report of 20 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hayling Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Trafford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 91 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.