CQC report explained · a residential care home
What the CQC found at Haydon Park Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2019
Rated Good, with Outstanding caring; inspectors found safe, personalised support and a strong sense that this was people's home.
The inspection was unannounced on 10 January 2019 and continued until 22 January 2019. One inspector spoke with 10 people, the provider, the registered manager and four staff. The inspector also reviewed care records, staff files and other records.
People said they felt safe and were treated well. Inspectors found enough staff, safe medicines practice, up-to-date risk assessments, suitable training and a clean, well-maintained home. People's care plans were detailed, regularly reviewed and based on their choices and needs.
The strongest area was caring, rated Outstanding. Inspectors saw kind, respectful relationships and found that people had real ownership of the home. People were supported to make everyday choices, keep relationships, take part in activities and stay as independent as possible.
The home was rated Good overall, with Good ratings for Safe, Effective, Responsive and Well-led. The previous inspection had also rated it Good, so there was no change in the overall rating.
Exceptionally caring support
Staff knew people very well and created a familiar, kind and nurturing environment. Inspectors saw respectful interactions and quick responses when people were anxious or upset.
“People using the service lived in an exceptionally compassionate, kind and caring environment.” from the report
People had a real home
People had ownership of the service and were supported to make everyday choices about food, activities, routines and where they spent their time.
“People had ownership of the service. The majority of people had lived at Haydon Park Lodge for many years and the service was clearly 'their home'.” from the report
Safe and personalised care
Staff understood people's individual risks and needs. Care plans were detailed and up to date, and medicines were handled safely.
“People's risk assessments were up to date and gave clear guidance to follow to reduce risks to people.” from the report
Good activities and community links
People were supported to enjoy activities that matched their interests, including swimming, football, day centres, employment and outings.
“People had a range of interesting things to do within the home and externally.” from the report
Stable, involved leadership
The provider and registered manager had run the home for many years and were regularly present. Staff said they felt supported to provide good care.
“The provider and registered manager were a constant visible presence in the service.” from the report
Inspectors raised no specific concerns in this report.
- 01The report says work was ongoing to make all documentation accessible. What accessible information is now available to residents?
- 02How would you support my relative's particular interests, routines and communication needs?
- 03How do you keep care plans and risk assessments up to date when someone's needs change?
- 04How would you support my relative to keep in touch with family and friends?
- 05What training and supervision do staff receive for the needs of people living here?
This was a planned inspection covering all five CQC questions, the premises and the care provided. This explanation was written from the published report of 15 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2016
Haydon Park Lodge was rated Good; inspectors found safe, kind and personalised care, with improvements maintained since the previous inspection.
The inspection was unannounced and took place on 23 August 2016. The inspector spoke with people living at the home, staff, relatives and the provider. They also reviewed care records, staff files, medicines records and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that medicines were managed safely, staffing levels were suitable, risks were assessed and care plans were up to date.
The home had previously been rated Requires Improvement in July 2015, with three requirement notices. A later focused inspection found the regulations being checked were met. This inspection found that the improvements had been maintained and were now consistent enough for the overall rating to become Good.
Safe medicines
Inspectors found that medicines were stored safely, given as prescribed and recorded properly. Staff had recent medicines training.
“There were no gaps or omissions which indicated people received their medicines as prescribed.” from the report
Personalised support
Care plans reflected people's individual needs, choices and preferences. People were involved in planning their support and plans were updated when needs changed.
“These reflected people's individual choices and preferences.” from the report
Kind and respectful care
People told inspectors that staff were kind, caring and respectful. Staff supported privacy, communication and independence.
“People told us staff looked after them in a way which was kind, caring and respectful.” from the report
Activities and relationships
People were supported to take part in activities, pursue interests, travel safely and keep in touch with family and friends.
“People were supported to maintain relationships with those that mattered to them.” from the report
Improvement since the previous inspection
The home had maintained improvements in medicines, recruitment, care planning, complaints information, records and quality monitoring.
“At this inspection we found the provider had made and maintained improvements at the service.” from the report
Quality assessment records
minorOne quality monitoring assessment did not record how the provider reached its conclusions or how identified improvements would be made. The provider accepted this and said it would record more detail at the next assessment.
“We noted the assessment did not contain information about how the provider had reached the conclusions they had about the quality of the service or set out in writing how identified improvements would be made.” from the report
- 01How do you now record the evidence behind your quality assessments and the actions needed for improvement?
- 02How are medicines, including medicines prescribed as required, checked and recorded?
- 03How will you assess and update my relative's support plan when their needs or risks change?
- 04What activities and community opportunities would be available for my relative's interests and independence?
- 05How would you involve my relative, family members and healthcare professionals in decisions if my relative lacked capacity?
This was an unannounced comprehensive inspection covering all five key questions, following earlier inspections that checked improvements after a Requires Improvement rating. This explanation was written from the published report of 20 September 2016 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Haydon Park Lodge
4 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- September 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016Requires improvementstayed Requires improvementSafe: Requires improvementWell-led: Requires improvement
- August 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- March 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 9 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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