CQC report explained · a residential care home
What the CQC found at Haydock House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Outstanding
- Inspectors found detailed risk assessments, strong safeguarding systems, sufficient staffing and safe medicines arrangements. People were supported to take carefully planned positive risks and become more independent.
- Effective?
- Good
- Staff were trained and knowledgeable, including about Prader-Willi syndrome. People's food intake and weight were closely monitored, and staff worked with health professionals.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people's communication needs and involved them and their relatives in decisions about care.
- Responsive?
- Good
- Care was personalised around people's goals, interests and relationships. People took part in activities, voluntary work, community life and planning their own support.
- Well-led?
- Outstanding
- Inspectors found exceptional leadership, an open culture and strong systems for checking quality and learning from incidents. Staff felt supported, valued and able to suggest improvements.
What inspectors found, February 2019
Rated Outstanding; inspectors found exceptionally safe, personalised care and exceptional leadership, with Good ratings for effective, caring and responsive support.
This was a planned, announced inspection. One inspector visited on 5 December 2018, reviewed records and the building, and spoke with people, relatives, staff and managers. Telephone discussions with two relatives took place on 6 December 2018.
The home supported six people, with space for up to eight. It specialises in supporting adults with complex needs and behaviours linked to Prader-Willi syndrome. Inspectors found strong safety systems, very good staffing levels and detailed risk management.
People were involved in their care, staff recruitment and decisions about their lives. Inspectors found kind, respectful relationships, personalised activities and strong support for independence. The home was rated Outstanding overall, with Outstanding ratings for Safe and Well-led, and Good ratings for Effective, Caring and Responsive.
The previous overall rating was Good, published in August 2016. Inspectors said the home had improved to Outstanding in the Safe and Well-led areas.
Strong safety planning
Risks were assessed in detail and reviewed quickly after changes or incidents. People were supported to stay safe while gaining independence in the community.
“Risks to people were fully assessed and exceptionally well managed.” from the report
Personalised support
Staff built care around each person's needs, wishes, goals and aspirations. People were supported to develop skills, relationships and independence.
“People were at the centre of their care and each person was treated as an individual.” from the report
Specialist health support
Staff followed current guidance for Prader-Willi syndrome and worked with health professionals. Food intake and weight were closely monitored.
“Each person's food intake was closely monitored to ensure they maintained a healthy weight in line with best practice guidance in relation to Prader-Willi syndrome.” from the report
Exceptional leadership
Managers promoted person-centred care, independence and social inclusion. Staff described a positive culture and felt supported and valued.
“There was an extremely positive and open culture that ensured people were at the centre of everything the service did.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently monitor food intake, weight and health risks for people with Prader-Willi syndrome?
- 02How are people involved in decisions about positive risk-taking and increasing their independence?
- 03Are the same registered manager, senior staff and staffing levels still in place?
- 04How do people and their relatives take part in care planning, complaints and service improvements?
- 05What training and specialist support do staff currently receive for Prader-Willi syndrome and positive behaviour support?
This was a planned inspection of the whole care home, covering Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 26 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Haydock House
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- February 2019Outstandingcurrent ratingup from GoodSafe: OutstandingEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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89 live-in carers within about an hour of North Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.