CQC report explained · a residential care home
What the CQC found at Haworth Court Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, good risk management, safe medicines practices and effective infection control. They found that recruitment checks were not always complete and recommended improvements.
- Effective?
- Good
- This key question was not assessed during this focused inspection.
- Caring?
- Good
- This key question was not assessed during this focused inspection, although inspectors observed positive interactions and received positive feedback about staff.
- Responsive?
- Good
- This key question was not assessed during this focused inspection.
- Well-led?
- Good
- Inspectors found clear leadership, regular audits, good partnership working and a culture where staff, relatives and professionals could share views and concerns.
What inspectors found, February 2022
Rated Good; inspectors found safe, well-managed care, but staff recruitment checks were not always complete.
Inspectors visited on 18 and 21 January 2022. The first visit was unannounced and the second was announced. They spoke with people, relatives, staff, managers and professionals, and checked care, medicines, infection control, staff files and management records.
The home was rated Good overall, with Safe and Well-led also rated Good. Inspectors found enough staff, good risk management, safe medicines practices and effective infection control. People and relatives said people felt safe, and inspectors saw positive interactions between staff and people.
There was one main weakness. Staff recruitment records did not always show all the required checks, including references and up-to-date DBS checks. The provider took immediate action and began auditing staff records. CQC made a recommendation to improve recruitment systems.
This was a focused inspection of Safe and Well-led, prompted partly by concerns about infection control. Inspectors found no evidence that people were at risk from that concern. Other areas were not assessed during this inspection.
People felt safe
People and relatives told inspectors that people were safe and well cared for. Staff had safeguarding training and knew how to raise concerns.
“People and their relatives felt the service was safe.” from the report
Enough staff
Staffing levels were assessed and reviewed so that people's needs could be met.
“We always give the best care we can and there is enough staff around to make sure we can do that.” from the report
Safe medicines
Inspectors found that medicines were stored, given and returned safely. People received them as prescribed, and staff had training and checks.
“Medicines were safely received, stored, administered, and returned to pharmacy when they were no longer required.” from the report
Positive relationships
Relatives and staff spoke positively about the home. Inspectors observed caring interactions between people and staff.
“They [staff] are outstanding, they treat her [name] like their family” from the report
Infection control
The home had measures covering PPE, testing, visits, hygiene, social distancing and vaccination requirements.
“We were assured the provider was using PPE effectively and safely.” from the report
Active management
Managers carried out audits, listened to feedback and worked with health and social care professionals to improve care.
“The registered manager took on board the views of staff, relatives and professionals.” from the report
Recruitment checks
needs fixingSome staff files did not contain enough evidence of pre-employment checks, including references and current DBS checks. The provider started an audit and was asked to review its recruitment systems.
“Staff recruitment records did not always contain sufficient pre-employment checks including employment references and up to date checks with the disclosure and Barring Service (DBS).” from the report
- 01Have all staff files now been checked for references and up-to-date DBS checks?
- 02What did the audit of staff recruitment records find, and what action was taken?
- 03How do you check that staffing levels continue to meet each person's needs?
- 04How are medicines audits used to identify and correct errors?
- 05How are infection control measures and visiting arrangements kept up to date?
This was a focused inspection of Safe and Well-led, prompted partly by infection control concerns; Effective, Caring and Responsive were not assessed and no new ratings were given for them. This explanation was written from the published report of 11 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Haworth Court Residential Home was inspected but not rated; inspectors found good infection-control arrangements but some premises and cleaning-equipment issues.
This was an announced, targeted inspection on 3 February 2021. It focused on infection prevention and control during the coronavirus pandemic, rather than the home's overall quality.
Inspectors were assured about visiting arrangements, social distancing, admissions, protective equipment, testing and managing outbreaks. The home also continued activities for residents during the pandemic.
There were some shortfalls. Bathrooms and toilets were awaiting refurbishment, some surfaces were damaged, laundry pipework was difficult to clean, and cleaning equipment was not consistently colour coded.
The service was inspected but not rated. This means the report does not give a Good, Requires improvement or Inadequate rating for the home.
Activities continued
The home kept a varied programme going during the pandemic, including quizzes, reminiscence activities, chair movement and socially distanced painting. Activities were also shared with families through social media.
“The home had maintained a varied activities programme for residents throughout the pandemic, this included quizzes, reminiscence days, chair movement, and socially distanced painting.” from the report
Visiting arrangements
Visiting arrangements followed national guidance and were intended to reduce the risk of COVID-19 entering the home.
“Arrangements for visiting residents were in place. These followed national guidance and ensured that the risk of introduction of COVID-19 into the home was minimised.” from the report
Protective equipment
Inspectors found that staff followed government guidance on protective equipment and that sufficient supplies were available.
“Staff followed government guidance on personal protective equipment (PPE). The home had sufficient quantities of PPE.” from the report
Testing arrangements
Inspectors were assured that the home was accessing testing for residents and staff.
“We were assured that the provider was accessing testing for people using the service and staff.” from the report
Premises needing repair
needs fixingToilets and bathrooms were awaiting refurbishment. Some tiles were damaged, and cracked wall tiling was also found in the medicine room.
“Toilets and bathrooms were awaiting refurbishment. Some of these had defects such as previously drilled or cracked wall tiles.” from the report
Cleaning equipment and pipework
needs fixingLaundry room pipework was difficult to clean. Mops, brushes and buckets were not consistently colour coded, which could make the cleaning system less clear.
“The National Colour Coding Scheme for Care Homes was not being fully adhered to. This meant mops, brushes and buckets were not clearly and consistently colour coded.” from the report
- 01Have the damaged and cracked tiles in the toilets, bathrooms and medicine room now been repaired?
- 02What has been done to make the laundry room pipework easier to clean?
- 03How are staff now trained and checked to ensure mops, brushes and buckets follow the colour coding scheme?
- 04How do visiting arrangements currently reduce the risk of infection entering the home?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not rate the home's overall quality or the other four questions. This explanation was written from the published report of 3 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Haworth Court Residential Home
3 rated inspections over 6 years: the service has held its Good rating throughout.
- February 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Haworth Court Residential Home →
- March 2021Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Haworth Court Residential Home →
- May 2018Goodstayed GoodSafe: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 18 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Kingston upon Hull, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,350 a week. 12 can care for a couple. 8 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.