CQC report explained · a nursing home
What the CQC found at Hawkhurst House Proactive Assessment Unit
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2023
Hawkhurst House Proactive Assessment Unit was rated Good in all five areas; inspectors found safe, kind and well-organised care.
This was the first inspection since the service registered. It was unannounced and took place on 03 May 2023. The inspection team spoke with people using the service, relatives, staff and healthcare professionals. They also observed care and checked care, medicines, recruitment, training and management records.
People told inspectors they felt safe and were treated kindly. The home had enough staff, managed medicines safely and kept risk assessments up to date. Staff had suitable training, including training to support rehabilitation and people becoming more independent.
Inspectors found that care was personalised. People were involved in decisions, supported to eat and drink well, and helped to access doctors and therapy staff. The home also supported people's privacy, dignity, communication needs and end of life wishes.
The overall rating was Good, and each of the five areas was rated Good. This means inspectors found the service was meeting the relevant requirements and providing a good standard of care at the time of the inspection.
People felt safe
People and relatives told inspectors that the home felt safe. Staff understood safeguarding procedures and knew how to report concerns.
“Very, very safe at all times since being here” from the report
Kind and respectful care
People were treated with dignity and respect. Staff offered choices, protected privacy and encouraged people to do what they could for themselves.
“The staff are very friendly and respectful to me.” from the report
Rehabilitation support
Staff received extra training from therapy professionals so they could support rehabilitation and reablement goals.
“Staff were trained in additional skills by the physiotherapist, social worker and occupational therapist” from the report
Good communication with professionals
Doctors visited regularly, and therapy and social care professionals worked with the home to review people's progress and plans.
“A doctor visited the service three times a week and other professionals such as social workers, physiotherapists and occupational therapists had a frequent presence in the service” from the report
Safe medicines management
Medicines were stored securely, records were accurate and staff were trained and assessed as competent. Errors were investigated and lessons were shared.
“Medicine errors were documented, investigated and lessons learned shared during meetings and through the internal messaging systems.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you set and review my relative's rehabilitation goals during their stay?
- 02How will you keep our family updated if my relative falls, has an infection or their care needs change?
- 03How will you make sure my relative receives their medicines safely, and how are any medicine errors explained to families?
- 04What activities, exercises or other support will be available if my relative wants something to do during a short stay?
- 05How will you involve my relative and our family in decisions about care, including any end of life wishes?
This was an unannounced first inspection covering all five CQC questions, including the premises and infection prevention and control measures. This explanation was written from the published report of 23 June 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hawkhurst House Proactive Assessment Unit
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Hawkhurst House Proactive Assessment Unit →
- January 2022
Registered with the Care Quality Commission on 18 January 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.