CQC report explained · a residential care home
What the CQC found at Hawabu House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2022
Hawabu House is rated Good; inspectors found safe, kind and personalised care, while keeping the mix of children and an adult under review.
This was an unannounced, comprehensive inspection on 09 December 2021. Inspectors spoke with people living there, relatives, staff and health professionals. They reviewed care plans, medicines records, recruitment files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people felt safe, medicines were managed safely, staff were trained and care was planned around people's needs.
The inspection followed concerns that children might be receiving care outside the provider's registration conditions. The home had three children and one adult living there. Inspectors said the adult and children's age mix could pose a risk, but found no immediate risk at the time of the inspection.
The rating was unchanged from the previous Good rating, published on 14 January 2021. The CQC said it would continue to monitor information and discuss how the home would support the different age groups.
People felt safe
People told inspectors they felt safe, and staff understood how to recognise and respond to abuse.
“People we spoke with told us they felt safe at Hawabu House.” from the report
Safe medicines
Staff who administered medicines were trained and checked as competent. Records showed medicines were given as prescribed, including medicines used when needed.
“Peoples' medicines were managed safely. Medicines administration records showed people received their medicines as prescribed.” from the report
Kind and respectful care
Staff knew people well and respected their dignity, privacy, equality and personal preferences.
“People were cared for by kind and caring staff who knew people well.” from the report
Personalised support
Care plans and risk assessments contained detailed information about individual needs and desired outcomes, and were reviewed regularly.
“Care plans were person centred and contained detailed information about people's individual support needs and what outcomes they would like to achieve.” from the report
Good partnership working
The home worked with social workers, health professionals and relatives to support people's needs and outcomes.
“The service worked in partnership with social workers, health professionals and relatives to ensure the service people received was person centred.” from the report
Mix of ages
needs fixingAn adult was living alongside three children. Inspectors said this could potentially pose a risk, although they found no immediate risk during the inspection.
“The provider had an adult living at the service which could potentially pose a risk to the three children also residing there” from the report
- 01How are risks managed when children and an adult live in the home together?
- 02What is the current plan for the adult resident's transition, and what timescale is being considered?
- 03How do you make sure safeguarding arrangements remain suitable for each age group?
- 04How will you tell families about any change to the mix of people living in the home?
- 05How are care plans and risk assessments reviewed when people's needs or the age mix changes?
This was an unannounced comprehensive inspection covering all five CQC questions, including infection prevention and control, after concerns about care being provided to children outside registration conditions. This explanation was written from the published report of 20 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2021
Rated Good; inspectors found safe, kind and person-centred care, with some immediate improvements needed in protective equipment use.
This was the home’s first inspection since it registered. The announced visit took place on 14 January 2021, with one inspector. Inspectors spoke with the one person living there, staff, the provider and the manager. They also contacted three healthcare professionals and reviewed care, staff and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found staff understood people’s risks, supported them with medicines, respected their choices and provided personalised care. Staff supported healthcare appointments, activities, relationships and healthy meals.
Inspectors found that protective equipment was not always used consistently in line with government guidance. The manager took immediate action. Inspectors also discussed adding more information to incident records and making some details in the COVID-19 risk assessment clearer.
Staff understood people’s needs
Staff knew people’s risks, preferences and interests. They had training and guidance to provide personalised support.
“Staff told us they had received personalised and specific training to safely support people.” from the report
Respectful relationships
Inspectors saw positive interactions. People were supported to make choices, maintain dignity and take part in everyday tasks.
“We saw that people were relaxed around staff and throughout the inspection we saw positive interactions.” from the report
Activities and relationships
The home adapted activities during COVID-19 restrictions. Staff helped people exercise at home and keep in touch with friends online.
“Staff had purchased gym equipment and set up a gym space within the home so people could continue to enjoy their exercise.” from the report
Good healthcare support
People were supported to access healthcare, including GP services. Three healthcare professionals gave positive feedback about the support provided.
“We received feedback from three healthcare professionals who gave overall positive feedback about the support to people.” from the report
Open management
Staff said they could raise concerns and give suggestions. The home used audits and meetings to monitor care and learn from incidents.
“There were a variety of audits in place to provide the provider and manager with oversight of the service and care delivery.” from the report
Protective equipment was not always used consistently
needs fixingInspectors found that protective equipment was not always used in line with government guidance. The manager took immediate action after the inspection.
“However, we found that improvements were required to ensure these were used consistently in line with Government Guidelines.” from the report
Incident records needed more detail
minorIncidents were recorded and reviewed, but inspectors discussed adding further information to the records. Action was taken after the inspection.
“We discussed with the manager how incidents were recorded and action was taken following the inspection to include further information in the records.” from the report
Manager registration was in progress
minorThere was no manager registered with CQC at the time of the visit. A new manager was in place and had started the registration process.
“The service did not have a manager registered with the Care Quality Commission at the time of the inspection.” from the report
- 01What action was taken to make sure protective equipment is now used consistently?
- 02How are incident records completed and reviewed now, and what extra information is included?
- 03Has the manager completed the process of registering with CQC?
- 04How will you review the COVID-19 risk assessment and make its guidance more detailed?
- 05How are people’s activities, choices and contact with friends supported under current restrictions?
This was an announced first inspection covering all five key questions and infection prevention and control, with one person living at the home on the inspection day. This explanation was written from the published report of 13 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hawabu House
2 rated inspections over a year: the service has held its Good rating throughout.
- January 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2021GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2020
Registered with the Care Quality Commission on 10 August 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Walsall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,200 a week. 85 can care for a couple. 9 years' experience on average.
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