CQC report explained · a residential care home
What the CQC found at Haversham House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. There were enough staff, medicines were managed safely, and risks and incidents were reviewed. The home planned to add more detail to some risk guidance in care plans.
- Effective?
- Good
- Staff assessed people's health and support needs, had relevant training and worked with health professionals. People were supported with eating, drinking, healthcare and decisions about their care.
- Caring?
- Good
- People received kind and compassionate care. Staff respected privacy and dignity, understood individual communication needs and supported people to make choices and become more independent.
- Responsive?
- Good
- Care was personalised and adapted as people's needs and wishes changed. People were supported with communication, relationships, activities and everyday living skills. More detailed end of life preferences still needed to be developed.
- Well-led?
- Good
- The home had approachable leadership, a positive culture and effective systems for reviewing care, incidents and medicines. The manager planned to improve records of some staff checks and recruitment documentation.
What inspectors found, October 2022
Haversham House was rated Good; inspectors found kind, personalised care, with some records and planning still to improve.
Inspectors visited on 6 and 12 September 2022. They observed care, spoke with people, relatives, staff and health professionals, and checked care plans, medicines, recruitment and management records.
The home supported three people and could support up to five. Inspectors found people were safe, treated with kindness and dignity, and supported to make choices, build independence and take part in activities.
The inspection was prompted partly by concerns about the safety of people and staff. Inspectors found no evidence that people or staff were at risk of harm from this concern. They rated all five areas Good. This was the first inspection since the home registered.
Personalised support
Care plans reflected people's individual needs, communication styles and sensory needs. Staff adapted support as people's wishes and circumstances changed.
“Staff provided people with personalised, proactive and co-ordinated support in line with their communication plans, sensory assessment and support plans.” from the report
Kind and respectful care
Inspectors found staff were patient, warm and respectful. People were supported to maintain their dignity, privacy and relationships.
“People received kind and compassionate care from staff who used positive, respectful language which people understood and responded well to.” from the report
Choice and independence
People were helped to make decisions, try new experiences and develop everyday skills. Staff aimed to use the least restrictive approach.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.” from the report
Skilled staff and partnership working
Staff had relevant training and worked with relatives and health professionals to support people's health and wellbeing.
“People were supported by staff who had received relevant and good quality training in evidence-based practice.” from the report
Positive leadership
Inspectors found an open, inclusive culture. Managers involved people, relatives and professionals in decisions and used feedback to improve care.
“Governance processes were effective and helped to hold staff to account, keep people and staff safe, protect people's rights and provide good quality care and support.” from the report
More detail in risk guidance
minorThe manager planned to expand some care plan guidance so staff had more detailed information about supporting people to manage risks.
“The registered manager planned to expand some of the guidance available to staff within people's care plans” from the report
End of life planning
minorSome end of life preferences had been recorded, but the home planned to work with relatives to gather fuller information and guidance.
“The registered manager and staff planned to work with relatives to ensure more detailed information on any end of life care and support wishes were fully explored.” from the report
Recording management checks
minorThe manager carried out checks on staff practice but planned to develop a system to record these checks.
“The registered manager planned to develop a system to record these checks.” from the report
Recruitment records
minorFollowing inspection feedback, the home was introducing enhanced checks on parts of its staff recruitment documentation.
“The registered manager and provider were introducing enhanced checks on elements of staff recruitment documentation.” from the report
- 01What extra information has been added to care plans about managing each person's risks?
- 02How are staff checks now recorded and reviewed?
- 03What enhanced checks are now made on recruitment documentation?
- 04How will you record and regularly review each person's end of life wishes?
- 05How do you make sure people can choose activities and develop independence in everyday life?
This was the first inspection and assessed all five CQC key questions, after information received by CQC included concerns about people's and staff safety. This explanation was written from the published report of 27 October 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Haversham House
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2021
Registered with the Care Quality Commission on 14 January 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.