CQC report explained · a residential care home
What the CQC found at Haven Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found sufficient staff, detailed risk assessments and safe medicines systems. They found that medicines errors had been identified and resolved quickly.
- Effective?
- Good
- People's needs were assessed before admission and reviewed as they changed. Staff had a range of training, and people received support with food, healthcare and decisions about their care.
- Caring?
- Good
- People and relatives described staff as kind and helpful. Inspectors saw respectful, person-centred support and involvement of families.
- Responsive?
- Outstanding
- Care plans included detailed information about people's history, preferences, abilities and aspirations. The home offered varied activities, accessible information, cultural and religious support, and personalised end of life care.
- Well-led?
- Good
- Inspectors found visible and approachable managers, motivated staff and effective quality checks. Suggestions from people, relatives and staff were used to make improvements.
What inspectors found, May 2019
Rated Good; inspectors found kind, safe and well-managed care, with Outstanding responsiveness to people's individual needs.
This was an unannounced inspection over two days. Inspectors spoke with 23 people, six relatives, one health professional and 13 staff. They reviewed care records, medicines records, staff recruitment and training records, and how the home was managed.
The home was rated Good overall. It was rated Good for Safe, Effective, Caring and Well-led. It was rated Outstanding for Responsive. Inspectors found enough staff, safe medicines systems, detailed care plans and kind, respectful support.
The strongest area was how the home responded to people as individuals. Activities, care and communication were based on people's interests, wishes, culture and goals. The report also says the home had introduced a computerised care planning system since the previous inspection.
Safe medicines
Medicines were stored securely and records were completed appropriately. Staff were trained and people received medicines on time, with consent sought.
“Records, including controlled drug records, were of a good standard and had been completed appropriately.” from the report
Skilled staff
Inspectors found staff to be competent and knowledgeable. Staff had induction training and access to both mandatory and specialist training.
“Staff were competent, knowledgeable and skilled and carried out their roles effectively.” from the report
Kind and respectful care
People and relatives spoke highly of staff. Inspectors saw support that respected people's dignity, choices, relationships and independence.
“Everyone we spoke with consistently commended the service they received and highlighted how kind and caring staff were.” from the report
Personalised activities and care
The home offered activities linked to people's interests and worked with families, professionals and community groups. Care records included detailed information about people's lives and aims.
“We viewed care plans and care records for 10 people and found them all to be of an exceptional high standard” from the report
Listening and improvement
Managers sought views from people, relatives and staff, and inspectors saw examples of suggestions leading to changes. Quality checks were used to monitor and improve the service.
“The service had an effective quality assurance assessment and monitoring system.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan if their needs or abilities changed?
- 02How can my family contribute to and review the care plan, including if we need it in large print or another format?
- 03What activities would be suitable for my relative's interests, culture, religion and abilities?
- 04How are medicines errors recorded, investigated and discussed with families when they happen?
- 05How would you support my relative's wishes about end of life care and involve the family in planning?
This was an unannounced planned inspection covering all five CQC questions, including the premises and the care provided. This explanation was written from the published report of 2 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Haven Residential Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- May 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- January 2013
Registered with the Care Quality Commission on 11 January 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Harrow
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,330 a week. 81 can care for a couple. 12 years' experience on average.
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.