CQC report explained · a residential care home
What the CQC found at Haven House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks were assessed and managed, accidents were reviewed, and there were enough staff. Medicines were given safely and as prescribed, and recruitment checks were completed.
- Effective?
- Good
- Staff received relevant training and support. People had choices about food and drinks, access to healthcare professionals, and support that respected their legal rights and choices.
- Caring?
- Good
- People were treated with kindness and compassion. Staff knew people well, respected their privacy and dignity, and encouraged independence and relationships.
- Responsive?
- Good
- Care plans were detailed and regularly reviewed with people and relatives. People had individual activities, community access and support to maintain important relationships.
- Well-led?
- Good
- The home had a person-focused culture, regular audits and systems for listening to people, relatives and staff. Staff said they felt supported.
What inspectors found, December 2018
Haven House was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was a fully comprehensive, unannounced inspection on 20 November 2018. Two inspectors spoke with four people, staff, managers and relatives. They observed care and checked care plans, medicines records, risk assessments, staff files, complaints records and audits.
The inspectors found that people were safe, supported by enough trained staff and given medicines as prescribed. The home was clean and well maintained. People had suitable food, healthcare support and equipment.
People were treated with kindness and encouraged to make choices and build independence. Their care plans reflected their needs and preferences. They had activities at home and in the community, and relatives were involved in care reviews.
All five areas were rated Good. This was the same overall rating as at the previous inspection in April 2016. The report says there was no evidence of serious risks or concerns.
Safe medicines and staffing
Inspectors found that medicines were stored and given safely. There were enough staff to respond quickly and support people to go out.
“People's medicines were stored, administered and disposed of safely. People received their medicines on time and as prescribed.” from the report
Trained and supported staff
Staff received induction, training and regular supervision. Training covered both core safety subjects and areas linked to people's individual needs.
“People were supported by trained staff who were supported in their roles.” from the report
Kind and respectful care
Staff had positive relationships with people and understood their communication styles. Privacy, dignity and personal choices were respected.
“People's rights to privacy were respected by the staff who supported them and their dignity was maintained.” from the report
Personalised support and activities
Care plans included detailed information about people's preferences and support needs. People could take part in activities at home and in the community.
“People had access to a range of activities both within the community and when spending time at home.” from the report
Positive management
Inspectors found a person-focused culture, regular quality checks and opportunities for people, relatives and staff to share their views.
“There was a person focussed culture within the service, which was reflected in our findings across all the five key questions that we asked.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess whether my relative's needs can be met before they move in?
- 02How would staff support my relative's preferred way of communicating?
- 03What activities and community opportunities would be available for my relative?
- 04How would my relative and our family be involved in care plan reviews and decisions?
- 05What training and supervision do staff receive for my relative's specific needs?
This was a fully comprehensive inspection covering all five key questions, and the previous Good ratings from April 2016 remained unchanged. This explanation was written from the published report of 12 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Haven House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.