CQC report explained · a residential care home
What the CQC found at Hatton Grove
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, February 2018
Hatton Grove was rated Good; inspectors found safe, kind and personalised care, with some minor improvements needed.
This was a comprehensive inspection on 29 November 2017 and 8 January 2018. The first visit was unannounced. Inspectors observed care, reviewed five people's care records, checked staff records and medicines records, and looked at complaints, audits and safety checks. They also spoke with people, relatives, staff and a healthcare professional.
The inspectors found that people were safe and supported by trained staff. Medicines were managed safely, risks were assessed, and people received personalised health care. Staff supported people with food, communication, activities, independence, privacy and dignity.
The home was rated Good in all five areas: safe, effective, caring, responsive and well-led. This means the inspectors found the service met the expected standards overall. It remained Good, the same rating as at the previous inspection in November 2015.
Safeguarding and medicines
Staff understood how to recognise and report abuse. Inspectors found that medicines records were complete and medicines were stored securely.
“The provider had systems in place to safeguard people from the risk of abuse and staff were confident they would report any concerns.” from the report
Kind and respectful care
Staff were attentive and calm. They understood people's communication methods, preferences and distress triggers, and respected privacy and dignity.
“We saw staff were attentive, positive and caring with people.” from the report
Personalised support
Care plans included people's choices and needs. Staff supported people with activities, community access and independence.
“People's needs were planned for and they received personalised care which met these needs and reflected their preferences.” from the report
Support with health and nutrition
The home worked with health professionals and monitored people's nutrition. Staff adapted mealtimes to help people eat safely and retain independence.
“The service worked closely with healthcare and social care professionals, including the local district nurse team which provided support and advice so staff could support people safely at the service.” from the report
Quality monitoring
The home used regular audits, meetings and a development plan to identify and address improvements.
“We viewed a range of audits which indicated they were thorough and regular.” from the report
A risk assessment was initially missing
needs fixingOn the first inspection day, one person's specific risk assessment had not been completed. It was put in place by the second inspection day.
“We identified on the first day of the inspection that for one person a risk assessment had not been completed for their specific needs.” from the report
Water temperature checks were unclear
needs fixingInspectors could not always tell which areas had been checked by the external company. The registered manager introduced weekly staff checks.
“Water temperatures had been checked once a month but it was not clear what areas the external company had always checked.” from the report
Some corridors were cold
minorThere was an ongoing heating problem in parts of the ground floor. Main living and sleeping rooms were warm, but some corridors were colder and portable heaters were being used.
“The main rooms people slept in and sat in were warm at the time of the inspection, but there were some corridors which were colder.” from the report
Minor concerns were not always logged
minorThe home had a complaints process, but inspectors found that minor concerns were not always recorded. The manager said all complaints would be logged in future.
“We discussed with the registered manager about logging all complaints so that they did have a record of the comments made to them that required action to be taken.” from the report
- 01How do you make sure every person's risk assessment is completed and updated when their needs change?
- 02How often are water temperatures checked, and which areas are included in those checks?
- 03Has the heating problem affecting some ground-floor corridors been fully fixed?
- 04How are complaints and minor concerns recorded, investigated and followed up?
- 05What end of life care training have staff completed, and how are people's wishes kept up to date?
This was a comprehensive inspection covering all five CQC areas, and the first day was unannounced. This explanation was written from the published report of 6 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hatton Grove
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 9 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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