CQC report explained · a nursing home
What the CQC found at Hatch Mill
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection risks. This included visitor checks, social distancing, safe admissions, use of personal protective equipment, testing, cleaning and an up-to-date infection control policy.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured that infection prevention and control measures were being followed.
This was an announced inspection on 10 November 2020. It was part of a CQC thematic review of infection prevention and control in care homes during the coronavirus pandemic.
Inspectors found several measures to reduce infection risks. Visitors used hand gel, wore masks and had their temperature checked. The home increased cleaning, provided personal protective equipment and arranged separate staff teams for each floor.
People could keep in touch with family and friends through telephone calls, video calls and window visits. New residents were supported to self-isolate when they moved in.
The home was inspected but not rated. This visit focused on infection prevention and control, rather than giving a new overall quality rating.
Visitor infection checks
Visitors were required to leave contact details, use hand gel, wear a face mask and have their temperature checked before entering.
“Visitors were asked to use hand gel, wear a face mask and have their temperature checked before entering the main building.” from the report
Family contact
People were supported to stay in touch with family and friends through calls, video calls and window visits.
“People had contact with family and friends by telephone, video calls and window visits.” from the report
Separate staff teams
Staff teams were allocated to particular floors. This included care, housekeeping and kitchen staff.
“Staff worked in teams which were allocated to either the ground or first floor.” from the report
Safer admissions
New residents were supported to self-isolate and had specific care staff allocated to them when they first arrived.
“New people moving into the home were supported to self isolate when they first moved in.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently checked before entering the home?
- 02How are new residents supported to self-isolate when they first move in?
- 03How often are residents and staff tested for infections?
- 04How are family visits arranged, and how are changes to visiting rules communicated?
- 05How are cleaning and personal protective equipment arrangements monitored?
This was an announced thematic review of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated. This explanation was written from the published report of 9 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2019
Hatch Mill was rated Good; inspectors found safe, kind and personalised care, with improvements since the previous inspection.
This was an unannounced comprehensive inspection on 03 May 2019. Inspectors spoke with people living in the home, relatives, staff and managers. They reviewed care plans, medicines records, risk assessments, complaints, staff files, training records and audits.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, suitable training and good support for people's health needs.
People described staff as kind and respectful. Care was personalised, people were involved in decisions, and there were varied activities and outings. The home also had plans for people's end of life care.
The previous inspection, published in April 2018, rated the home Requires Improvement. Inspectors found that action had been taken to improve risk monitoring, diabetes care records and food arrangements. At this inspection, the legal requirements were met.
Safe staffing
People said there were enough staff, and inspectors saw staff respond promptly to requests for support. Staffing numbers were reviewed against people's needs.
“There's always somebody around. If I need any help, I just press my bell and they come.” from the report
Safe medicines
Medicines were stored, administered and recorded safely. Inspectors found no gaps in medicines administration records and saw clear guidance for medicines given when needed.
“Medicine administration records (MARs) were up to date with no gaps.” from the report
Kind and respectful care
Staff treated people with kindness and respect. They supported people to make choices and do as much as they could for themselves.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Personalised support
Care plans included people's preferences, interests, backgrounds and abilities. Activities and daily care were adapted to individual needs.
“Care was planned in a personalised way. People's care plans contained enough detail to inform staff about people's care needs” from the report
Improvements since the last inspection
The home acted on earlier concerns about risk monitoring, diabetes records and food. Inspectors found that the required improvements had been made.
“At this inspection, action had been taken to ensure the characteristics of a Good rating were met.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staffing numbers changed when a resident's care needs increase?
- 02How is the new diabetes risk tool used and reviewed for people living with diabetes?
- 03How are people's food preferences and special dietary needs checked and updated?
- 04How would you support my relative to take part in activities if they do not enjoy group activities?
- 05How are care plans, medicines records and risk assessments audited and kept up to date?
This was an unannounced comprehensive inspection covering the home, the care provided and all five CQC questions. This explanation was written from the published report of 13 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hatch Mill
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- June 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2018Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- September 2016
Registered with the Care Quality Commission on 21 September 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.