CQC report explained · a residential care home
What the CQC found at Hastings Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Medicines were generally managed safely, but daily recorded checks were missing for two people's pain relief patches.
- Effective?
- Good
- Staff had training and support, people received suitable food and healthcare, and consent and mental capacity processes were followed.
- Caring?
- Good
- People and relatives praised staff's kindness. Inspectors saw people treated with dignity and respect and supported to make choices and remain independent.
- Responsive?
- Good
- Care plans reflected people's needs and preferences, and activities were available. The home had improved its response times since the previous inspection.
- Well-led?
- Good
- The home had approachable management, a positive culture and quality checks aimed at finding and fixing problems.
What inspectors found, June 2019
Rated Good; inspectors found kind, safe and person-centred care, with minor gaps in medicine and care records.
Inspectors visited on 8 May 2019. They spoke with people living at the home, relatives, staff and health professionals. They observed care and checked care plans, medicine records, recruitment files and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People were described as safe, treated with dignity and supported to make choices. Staff supported people's independence, health needs, communication and end of life wishes.
There were some minor record-keeping gaps. Daily checks were not recorded for two people's pain relief patches, although inspectors found no impact on people. More information was also needed in one person's care record about a pacemaker, and this was added immediately.
The home had improved since the previous comprehensive inspection in 2016. Responsive care had previously been rated Requires Improvement because people sometimes waited too long for staff. At this inspection, staffing and call bell response times were monitored, and inspectors did not see unreasonable delays.
Kind and respectful care
People and relatives spoke highly of staff. Inspectors saw staff communicate warmly, protect privacy and support people's dignity.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Safer response times
The home monitored call bell response times and staffing levels. Inspectors did not see people waiting unreasonably for support.
“This work had been successful as people who lived at the home, relatives and staff were more confident people did not have to wait for long periods for staff support to respond to their needs.” from the report
Good management oversight
The home used regular checks, staff meetings and improvement plans to monitor care and safety.
“The provider promoted strong effective systems and processes to monitor and improve quality and safety.” from the report
Medicine patch checks
needs fixingDaily checks were not recorded for two people's pain relief patches. Inspectors found no impact on people, but this is a gap in the medicine records.
“However, there were no daily recorded medicine checks on two people's pain relief patches to ensure these remained in place.” from the report
Care record detail
minorOne person's record needed more information about their pacemaker. The manager accepted this and added the information immediately.
“The registered manager acknowledged further information would be beneficial for staff although there was no impact on the person.” from the report
- 01How do you check that pain relief patches remain in place, and how are those checks recorded?
- 02How quickly do staff usually respond to call bells, including at night?
- 03How are new health details, such as a pacemaker, added to and shared through a person's care plan?
- 04How will you make sure care plans continue to reflect changes in needs and preferences?
- 05What activities are available for someone with my relative's interests, communication needs and level of independence?
This was a planned inspection of the whole care home and all five key questions were rated. This explanation was written from the published report of 6 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hastings Residential Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- June 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Hastings Residential Care Home →
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- October 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.