CQC report explained · a nursing home
What the CQC found at Hassingham House Care Centre
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People said they felt safe, staffing levels were reviewed against people's needs, and risks, medicines, equipment and emergencies were managed safely.
- Effective?
- Outstanding
- Inspectors found comprehensive assessments, well-trained staff and strong support for nutrition, hydration, health and independence. The home worked closely with health and social care professionals.
- Caring?
- Outstanding
- Staff were exceptionally kind, patient and respectful. People were involved in decisions, treated as individuals and supported to maintain their dignity and independence.
- Responsive?
- Outstanding
- Care was tailored to people's needs, preferences and routines. The home offered varied activities, helped people stay connected with the community and supported people at the end of life.
- Well-led?
- Outstanding
- Inspectors found committed leadership, high staff morale and a strong culture of learning and improvement. The home used feedback, audits and partnerships to improve care.
What inspectors found, April 2019
Hassingham House Care Centre was rated Outstanding; inspectors found exceptionally kind, effective and personalised care, with safety rated Good.
The inspection was unannounced and took place on 5 March 2019. Inspectors spoke with people, relatives, staff and visiting professionals. They observed care and checked care records, medicines, staffing, accidents and quality checks.
The home provides residential and nursing care for up to 46 people. There were 44 people living there during the inspection. Inspectors found exceptionally kind care, strong support for independence, personalised activities and very good links with health and community services.
All five areas were rated Good or Outstanding. Safety was rated Good. Effective, caring, responsive and well-led were all rated Outstanding. The overall rating improved from Good at the previous inspection, published in April 2016.
Kind and personal care
Staff knew people well and responded patiently to their individual communication, preferences and needs. People and relatives described staff as kind, caring and supportive.
“People received exceptionally kind and responsive person-centred report from staff who were motivated and led to provide the best care they could.” from the report
Health and nutrition
The home took a proactive approach to food, drink and health. Inspectors saw examples of people improving their health and regaining independence.
“People's outcomes were consistently better than expected compared to similar services.” from the report
Personalised activities
Activities were varied and included community visits, creative projects and events with local schools and groups. The home also worked to reduce loneliness and isolation.
“The service used innovative ways to enrich people's lives through activities and social events that enhanced their quality of life.” from the report
End of life support
People were supported to plan their end of life care and, where possible, remain in familiar surroundings with staff who knew them.
“People were supported to remain at the service at the end of their life, in familiar surroundings, supported by staff who knew them well.” from the report
Strong leadership
The leadership team promoted teamwork, staff development, new ideas and regular quality checks. Inspectors found that actions from audits were taken promptly.
“The registered manager had an overarching governance system to ensure that good quality care and support was provided, as part of their approach to continuous improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update my relative's care plan as their health, mobility or nutrition needs change?
- 02What specialist nursing support and staff training would be available for my relative's particular conditions?
- 03How would you support my relative to maintain independence and make their own choices about daily care?
- 04Which activities and community links would suit my relative's interests and communication needs?
- 05How would you involve our family in planning end of life care and responding to any concerns?
This was an unannounced scheduled inspection that assessed all five CQC areas and the overall quality and safety of the home. This explanation was written from the published report of 30 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hassingham House Care Centre
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- April 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at Hassingham House Care Centre →
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Norfolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.