CQC report explained · a residential care home
What the CQC found at Hasbury Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was meeting infection control requirements, including safe admissions, PPE use, testing and outbreak management. They also said the provider had been signposted to resources to develop its approach.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, January 2021
Inspected but not rated; inspectors found good infection control practice during a targeted Covid-19 visit.
Inspectors visited the home on 20 November 2020. The visit was announced and focused only on infection prevention and control because of coronavirus outbreaks in care homes.
They were assured that the home was following shielding and social distancing rules, admitting people safely, using PPE correctly, arranging testing, managing outbreaks and keeping its infection control policy up to date.
The home supported contact with families through telephone and video calls. Staff had extra infection control training and followed national guidance on PPE and self-isolation.
This visit was inspected but not rated. It does not provide an overall rating for the quality of the home or ratings for most areas of care.
PPE for visitors
PPE was available to visiting professionals when they entered the home.
“Personal Protective Equipment (PPE) such as masks, gloves and aprons were available to visiting professionals on entry to the building.” from the report
Family contact
People were able to keep in touch with family members by telephone or video call.
“People kept in touch with family members via telephone or video calls.” from the report
Self-isolation arrangements
The provider followed national guidance when people or staff received a positive Covid-19 test.
“Where people or staff had received a positive Covid-19 test, the provider followed national guidance relating to self-isolation.” from the report
Staff infection training
Staff had extra infection prevention and control training and wore PPE in line with national guidance.
“Staff had received additional training in infection prevention and control and wore PPE in line with national guidance.” from the report
Further development identified
minorInspectors signposted the provider to resources to develop its infection prevention and control approach. The report does not explain what specific improvement was needed.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What testing arrangements are currently in place for people living here and for staff?
- 02How do you manage new admissions safely and reduce the risk of infection?
- 03How do you make sure staff and visitors use PPE correctly?
- 04What is the current plan for preventing and managing an infection outbreak?
- 05What changes were made after CQC signposted resources to develop the infection control approach?
This was a targeted, announced inspection of infection prevention and control practices only; the service was inspected but not rated. This explanation was written from the published report of 30 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Hasbury Care Home was rated Good; inspectors found safe, kind and well-organised care.
This was a planned, unannounced inspection on 02 January 2019. One inspector spoke with people, relatives, staff and a healthcare professional. They also reviewed care records, medicines records, staff recruitment files and management checks.
People and relatives spoke positively about the care. Inspectors found enough staff, safe medicines practice, suitable training and good support with health needs, food and drinks. Staff treated people with kindness, respected their choices and encouraged independence.
The home provided activities and personalised care. People and relatives knew how to complain and felt concerns would be dealt with. Managers used checks and feedback to identify and make improvements.
The overall rating was Good. Safe improved to Good, while Effective, Caring, Responsive and Well-led remained Good. The previous inspection in 2016 also rated the home Good.
Enough staff
Inspectors found enough staff to keep people safe and to spend time with them without rushing.
“We saw that staff had time to sit and talk to people and did not have to rush when offering care and support.” from the report
Kind and respectful care
Staff were patient when people became anxious or confused, respected privacy and promoted independence.
“We observed staff supporting people with patience.” from the report
Good health support
Staff monitored people's health and referred them to healthcare professionals when needed. They also followed professional advice.
“Records showed that staff monitored people's health care needs and contacted specialists for advice.” from the report
Activities and personalised care
People had activities and social events, and care plans were changed when their needs or preferences changed.
“Care plans were reviewed and amended when people's needs changed to ensure people received care and support that was in line with their needs and preferences.” from the report
Active quality checks
Managers used audits and feedback to monitor the home and make changes when issues were found.
“We saw examples of where recommendations were carried out as a result of an audit.” from the report
Inspectors raised no specific concerns in this report.
- 01What dementia-friendly changes, including new signage, have been completed since the inspection?
- 02How do you currently check that medicines are given at the right times and recorded correctly?
- 03How do you review falls and change people's care or room arrangements when risks increase?
- 04What activities and social events are available now, and how are residents' preferences used to plan them?
- 05How are relatives involved when a person lacks capacity to make an important care decision?
This was an unannounced planned inspection covering all five CQC questions, including the premises, care provided, records, staffing and management systems. This explanation was written from the published report of 26 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hasbury Care Home
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
- August 2014
Report published without a new overall rating.
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 8 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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