What the CQC found at Hartshill Care Home

Staffing was sufficient for people's needs at the time of inspection. People said staff responded promptly when they needed help.

“There were enough staff to ensure people's needs were consistently met in a safe way.” from the report

People and relatives spoke positively about staff's friendliness and support. Inspectors found that privacy, dignity and personal choices were respected.

“People spoke positively about the friendliness and care shown by staff.” from the report

People were offered choices and encouraged to eat and drink enough. Staff monitored health and referred concerns promptly to healthcare professionals.

“People were supported to have enough to eat and drink so they would remain well.” from the report

Staff felt able to raise concerns and received support from managers. The provider used quality checks and learning from incidents to improve care.

“The provider's quality assurance systems demonstrated areas needing improvement were identified and acted upon.” from the report

Only two of the home's four units were open. The other two were staying closed until environmental and safety work was completed.

“The provider told us the remaining 2 units would remain closed until further work had been completed to ensure they met required environmental and safety standards.” from the report

Staff had anticipatory medicines available and had considered people's preferences. However, the report says more information was needed about how people wanted to spend their final days.

“However, further work was planned to ensure enough information was provided on how people wished to live their final days.” from the report