CQC report explained · a residential care home
What the CQC found at Hartleys Care
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risk assessments, safeguarding procedures, medicines checks, staffing arrangements and recruitment systems were found to be effective.
- Effective?
- Good
- People were supported with their health, diet and access to healthcare. Staff had relevant training and understood mental capacity requirements.
- Caring?
- Good
- Staff were described and observed as warm, friendly and respectful. People were involved in decisions and supported to maintain their independence, privacy and dignity.
- Responsive?
- Good
- Care plans were personalised and regularly informed by people's views and needs. People could choose activities, and complaints were investigated and resolved.
- Well-led?
- Good
- Managers and staff knew people well, staff felt supported, and quality checks were used to monitor the service and identify patterns or concerns.
What inspectors found, October 2018
Hartleys Care was rated Good overall; inspectors found safe, kind and personalised respite care with effective management.
This was an announced inspection on 17 September 2018. One inspector spoke with people using the home, relatives, staff and healthcare professionals. They looked around the building and checked care files, staff records, medicines records and quality checks.
The home provides short-term respite support for up to five adults with learning disabilities. Three people were staying there during the inspection. Inspectors found suitable staffing, safe medicines systems, detailed care plans and staff who understood people's needs.
People were treated with kindness and respect. They were involved in decisions, supported to be independent and offered activities they enjoyed. The home was clean and well maintained, and people and relatives said managers were approachable.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. This was the first inspection since the provider changed and the service registered with the new provider in February 2018.
People felt safe
People said they felt safe, and staff understood how to manage individual risks. Accidents and incidents were investigated, with action taken to reduce the chance of them happening again.
“People spoken with told us they felt safe, whilst in the care of the staff at Hartley's Care.” from the report
Safe medicines systems
Staff were trained and checked as competent to give medicines. Regular audits and electronic records helped managers identify missed or late doses quickly.
“There were effective systems in place to ensure people's medicines were stored safely and administered properly while staying at Hartley's care.” from the report
Kind and respectful staff
Inspectors saw positive relationships between staff and people. Staff supported privacy, dignity, choice and independence.
“Staff including the registered manager, team manager and support staff spoke with people in a warm, friendly and respectful way.” from the report
Personalised support
Assessments and care plans gave staff clear information about people's needs, preferences and communication. People helped shape their care and daily activities.
“Care plans were personalised and provided clear guidance for staff about how to support people with their identified needs.” from the report
Open management
Staff said managers were approachable and listened to concerns. Meetings and quality checks were used to review care, safety and service standards.
“Staff told us there was good team work and they felt comfortable raising any issues to do with the service and said they were always listened to by management.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess my relative's needs before their respite stay, and how will you share this information with staff?
- 02How will you manage my relative's medicines when they arrive, during their stay and when they leave?
- 03How will my relative be supported to make choices, communicate their wishes and remain independent?
- 04What activities would be available during the stay, and how would my relative choose them?
- 05How would you respond if my relative or our family raised a concern or made a complaint?
This was an announced inspection of the overall service, including care and premises, and it assessed all five CQC questions. This explanation was written from the published report of 3 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hartleys Care
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018
Registered with the Care Quality Commission on 23 February 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
97 live-in carers within about an hour of Rotherham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.