CQC report explained · a residential care home
What the CQC found at Harrier House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found people were protected from abuse and avoidable harm. Staffing, recruitment, risk assessments, medicines and infection control were all judged safe, although one pharmacy error with timed medicines was corrected during the inspection.
- Effective?
- Good
- Care was based on people’s needs and choices, with regular reviews and staff training. People were supported with food, healthcare, their environment and decisions about their care.
- Caring?
- Good
- People were treated with kindness, dignity and respect. They were supported to make choices, keep their independence and spend time in ways that suited them.
- Responsive?
- Good
- Care plans and activities were personalised and updated when people’s needs or wishes changed. The home supported communication, relationships, complaints and sensitive end of life care.
- Well-led?
- Good
- Inspectors found approachable leadership, clear staff roles and an open culture. The home used meetings, feedback and partnerships with other organisations to improve care.
What inspectors found, September 2022
Rated Good at its first inspection; inspectors found kind, personalised care, with one medicines error corrected straight away.
This was the home’s first inspection since it registered in April 2021. The inspection was unannounced and took place over 9 and 10 August 2022. Inspectors spoke with people, relatives and staff, and reviewed care, medicines, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines procedures, good infection control and care that respected people’s choices, dignity and independence.
People and relatives described staff as kind and supportive. Care plans were personalised and regularly reviewed. Activities were based on people’s interests, and families were involved in care planning and feedback.
Inspectors found one pharmacy error involving timed medicines. The timing instructions had not been printed on the medicine, but the registered manager corrected this immediately and reminded staff what to check.
Kind and respectful staff
People consistently praised staff for their kindness and the quality of care. Inspectors found that dignity, privacy and independence were supported.
“All the people we spoke with praised the staff for their kindness, respect and quality of care.” from the report
Staffing and training
There were enough competent staff on duty, with the right mix of skills. Staff received training and were supported to develop specialist knowledge.
“There were enough competent staff on shift to ensure people were safe and received good quality care.” from the report
Personalised activities
Activities were planned around people’s interests, including clubs and individual activities. People could choose whether to join groups or spend time chatting with staff.
“Activities were created around residents' interests and many clubs had formed such as book, gardening and knitting clubs.” from the report
Good involvement of families
Relatives were involved in care planning and were kept informed about changes. The home also gathered feedback through meetings, calls and forms.
“Relatives told us they were involved in all aspects of care planning and were always updated about changes no matter how small.” from the report
Pharmacy error with timed medicines
needs fixingInspectors found that timing instructions had not been printed on one medicine. The registered manager acted immediately, corrected the error and told staff how to check for this when medicines arrived.
“On inspection a pharmacy error was identified with timed medicines, specific timing instructions had not been printed on the medicine.” from the report
- 01How do you now check that timing instructions are printed correctly on medicines when they arrive?
- 02How are care plans reviewed when a person’s needs or wishes change?
- 03How do you make sure there are enough competent staff on each floor during busy periods?
- 04Which activities would be available for my relative based on their interests and communication needs?
- 05How would my family be involved in care planning and kept informed about changes?
This was the first comprehensive inspection of the newly registered home and covered all five CQC key questions, including infection prevention and control. This explanation was written from the published report of 7 September 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Harrier House Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- September 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2021
Registered with the Care Quality Commission on 30 April 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.