CQC report explained · a residential care home
What the CQC found at Harbour Rise Rest Home
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured that infection prevention and control arrangements were in place.
Inspectors visited the home on 23 October 2020 as part of a coronavirus infection control review. The visit was announced and looked only at part of the Safe question.
They found that staff had suitable training, PPE was available and being used correctly, and testing arrangements followed government guidance. The building was clean, well-aired and regularly cleaned. Inspectors were also assured about social distancing, admissions and visiting arrangements.
The home had plans for a possible COVID-19 outbreak and for people who needed to isolate. The overall service and Safe question were marked 'Inspected but not rated'. This means the inspection did not give or review a quality rating.
PPE and staff training
PPE was readily available and staff had been trained in infection control and its use.
“Personal protective equipment was readily available to staff and all staff were following the latest guidance.” from the report
Testing and outbreak planning
The home had arrangements for COVID-19 testing and detailed plans for an outbreak or for people needing to isolate.
“The provider had detailed contingency plans in place for any outbreak or suspected outbreak of COVID-19 and had plans in place should people need to isolate.” from the report
Clean environment
Inspectors saw regular cleaning and found the premises clean, well-aired and fresh.
“There was a regular schedule of cleaning and we noted the premises were clean, well-aired and smelt fresh.” from the report
Safer visiting
A visiting pod with a Perspex screen allowed relatives to see and talk to people while supporting social distancing.
“A large Perspex screen was used in the 'pod' to separate the area whilst allowing people to see and talk to their relatives clearly.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the home's current infection control, PPE and testing arrangements?
- 02How are visits arranged now, and what happens if there is an outbreak?
- 03What are the home's current ratings for Effective, Caring, Responsive and Well-led, as these areas were not assessed in this inspection?
- 04How are people supported to stay in contact with family if they cannot receive visitors?
- 05When were the home's wider care, staffing, medicines and management arrangements last fully inspected?
This was an announced thematic inspection of part of Safe, focused on infection prevention and control; the service was inspected but not rated and the other questions were not assessed. This explanation was written from the published report of 12 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2019
Harbour Rise Rest Home was rated Outstanding overall; inspectors found exceptionally caring, responsive and well-led care, with Safe and Effective rated Good.
This was an unannounced planned inspection on 5 and 8 March 2019. Inspectors reviewed care records, medicines, staff records and quality checks. They spoke with people living at the home, relatives, staff and health and social care professionals.
The home was rated Good for Safe and Effective. Inspectors found enough skilled staff, safe medicines systems, detailed care plans, suitable training and good support from health professionals. People were protected from abuse and avoidable harm.
The home was rated Outstanding for Caring, Responsive and Well-led. Inspectors found kind and respectful care, strong personalisation, excellent end of life support, varied activities and very strong leadership. The overall rating improved from Good at the previous inspection in 2016.
Kind and respectful care
Inspectors found a strong person-centred culture. Staff treated people as individuals, respected their dignity and supported them to remain as independent as possible.
“People were exceptionally well cared for by kind and caring staff.” from the report
Personalised care plans
Care plans included people's preferences, interests, medical history and communication needs. Staff knew this information and used it to provide individual support.
“Care plans were informative and provided staff with detailed information about people's likes, dislikes, personal preferences, care needs and medical history.” from the report
End of life support
The home supported people and relatives sensitively when someone was approaching the end of life. Staff worked with the local hospice and respected people's wishes.
“The team were exceptional in supporting people and their relatives both in planning for and at the end of the person's life.” from the report
Activities and community links
People could take part in activities, outings, music, church services and projects with local schools and community groups. Activities were linked to individual interests.
“Activities were designed to be personal.” from the report
Strong leadership
Managers were visible and approachable. The home used audits, meetings, training and feedback to maintain standards and improve the service.
“The provider had strong and effective governance systems in place to ensure their philosophy, objectives and values were embedded.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are on duty now, and how do you adjust staffing when people's needs change?
- 02How does the electronic medicines management system work in practice, and how are medicine records checked?
- 03How would you record and follow my relative's wishes if their health suddenly deteriorated or they needed end of life care?
- 04What activities and trips would be suitable for my relative's interests, mobility and communication needs?
- 05How would you involve my family member and us in reviewing and changing their care plan?
This inspection covered the regulated residential care and personal care service for up to 44 older people; the home's day care service was not regulated by CQC and was not inspected. This explanation was written from the published report of 2 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Harbour Rise Rest Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2019Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- September 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- February 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 22 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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21 live-in carers within about an hour of Torbay
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,400 a week. 17 can care for a couple. 12 years' experience on average.
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.