CQC report explained · a residential care home
What the CQC found at Harbour Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe, staffing was sufficient, recruitment checks were completed and medicines were stored, administered and recorded safely.
- Effective?
- Good
- Staff had relevant training and supported people to access health professionals, eat well and work towards healthier, more independent lives.
- Caring?
- Good
- People were treated with kindness, dignity and respect. They and their relatives were involved in decisions about care.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. People were supported with their interests, choices and complaints.
- Well-led?
- Good
- The home had a registered manager, open leadership and checks on care quality. Feedback from people, relatives and staff was used to plan improvements.
What inspectors found, May 2019
Harbour Care Home was rated Good; inspectors found safe, kind and personalised care, with some furniture and redecoration planned.
This was an unannounced, planned comprehensive inspection on 27 February 2019. One inspector spoke with five people and relatives, three care staff and the registered manager. They also reviewed care, medicines, staff and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, staff knew them well, and they were involved in their care and supported to become more independent.
Medicines were managed safely, staffing levels met people's needs, and staff worked with health professionals. Complaints had been investigated and resolved. The report also says some furniture needed replacing and further redecoration was planned.
People felt safe
People told inspectors they felt safe. Staff understood abuse risks and knew how to report concerns.
“I really feel safe here” from the report
Personalised support
Care plans reflected people's interests, health needs and abilities. People helped write and review their plans.
“People were fully involved in writing and reviewing their support plans.” from the report
Independence encouraged
Staff supported people to build skills and work towards greater independence, including independence with medicines.
“People were supported by staff to be as independent as possible.” from the report
Safe medicines management
Medicines were stored, checked and recorded safely, with no gaps found in the administration records reviewed.
“The records were up to date and had no gaps and provided an audit trail of the medicines administered.” from the report
Good relationships and communication
Staff knew people's needs and communicated changes between themselves, so people did not need to repeat information.
“It doesn't matter who is on, they know which day I'm having.” from the report
Inspectors raised no specific concerns in this report.
- 01Which furniture is due to be replaced, and what progress has been made with the planned redecoration?
- 02How will you support my relative to become more independent, including with medicines if appropriate?
- 03How often will my relative's care plan and risk assessments be reviewed, and how will relatives be involved?
- 04How do staff respond if my relative's mental or physical health needs change?
- 05How are complaints and concerns recorded, investigated and shared with families?
This was a comprehensive inspection of the care home and people's personal care and support in supported living; CQC did not regulate the supported living premises. This explanation was written from the published report of 10 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Harbour Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- May 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 30 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.