CQC report explained · a residential care home
What the CQC found at Hansa Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2018
Farm Lodge was rated Good in all five areas; inspectors found safe, kind and personalised care, with some staff supervisions still outstanding.
This was the first planned comprehensive inspection. One inspector visited on 10 October 2018, spoke with two people and five staff, and reviewed care, medicine and management records.
The service had been running for about a year. Inspectors found a clean, comfortable and spacious home. People said they felt safe and happy. Staff were suitably recruited, trained and available in enough numbers.
Care was based on people's needs, choices and preferences. Inspectors saw kind and respectful support, help with activities, healthcare and decision-making. The service had systems for safeguarding, medicines, complaints and quality checks.
The overall rating was Good, as were the ratings for Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found consistently good care and that legal requirements were met.
People felt safe
People told inspectors they felt safe and at home. Staff had safeguarding training and knew how to respond to suspected abuse.
“People told us they felt safe and that the service was their home.” from the report
Enough suitable staff
Inspectors found enough staff on duty and saw support being provided promptly. Recruitment checks included references, identity, right to work and criminal record checks.
“There were a sufficient number of staff at the service.” from the report
Kind and respectful support
Staff supported people compassionately and respected their privacy, dignity and independence. People were involved in decisions about their care.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Personalised activities
Care plans recorded people's interests and preferences. People were supported to take part in activities and trips they chose.
“People were supported to take part in activities of their choice.” from the report
Good quality monitoring
The provider used audits covering areas such as medicines, infection control, safeguarding and care. Actions were recorded in a plan overseen by the manager.
“These audits and action plan allowed the provider to monitor and improve care for the people using the service.” from the report
Some staff supervisions were overdue
needs fixingInspectors found that some planned staff supervisions had not taken place. The new manager said these were planned and would happen soon.
“There were outstanding supervisions that hadn't happened.” from the report
No formal complaints log
minorThere was no complaints log because the service said it had received no formal complaints. Informal complaints had been dealt with, but the manager said a log would be created if needed.
“The service did not have complaints log, stating they had not received any formal complaints.” from the report
Recent changes and early challenges
minorThe service had experienced some staff turnover and a recent change of registered manager. Inspectors found little impact on people, staff or systems at the time of the visit.
“There had been initial challenges for the service, with management embedding new systems and some turnover of staff” from the report
- 01How have you made sure all staff supervisions are now completed on time?
- 02How do you record and review informal and formal complaints?
- 03What changes followed the recent change of registered manager?
- 04How do you make sure current staffing levels match each person's needs?
- 05How are people's chosen activities and independence recorded and reviewed?
This was a planned comprehensive inspection covering all five key questions and both the premises and care provided; it was the first inspection of the service. This explanation was written from the published report of 15 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hansa Lodge
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2017
Registered with the Care Quality Commission on 19 October 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Havering
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 81 can care for a couple. 11 years' experience on average.
“Sidonia is a first class live-in carer whose dedication and thoughtfulness made her stay a happy experience.”
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.