What the CQC found at Hanford Court Care Home

• Managed visits

  The home had a booking system agreed after consulting people and relatives. Visits took place in a room with direct outside access, and the area was cleaned between visits.

  “There was a booking system in place which had been implemented after consultation with people and their relatives.” from the report

• Wellbeing checks

  Regular wellbeing assessments were used to identify and act on possible deterioration in people's mental health.

  “The registered manager had carried out regular wellbeing assessments for people who used the service to ensure signs to suggest there had been a deterioration in their mental health were identified and acted on.” from the report

• Staff support

  The home discussed staff anxieties, assessed risks for staff at higher risk, and provided access to an emotional support helpline.

  “Discussions had been held with staff to reduce their anxieties and risk assessments were carried out with staff who were at high risk to ensure their safety when supporting people.” from the report

• Staff continuity

  A consistent staff group had been trained in different roles. This was intended to reduce staff movement between services and lower the risk of cross infection.

  “There was a consistent staff group at the service, who had been trained in different roles to ensure there were enough staff available to support people.” from the report

• Outbreak planning

  The home kept some rooms vacant so people could be moved and zones created if an outbreak occurred.

  “The provider had made the decision to keep some vacancies to ensure they had extra rooms to allow for movement and zoning of people if there was an outbreak within the service.” from the report

Inspectors raised no specific concerns in this report.