CQC report explained · a nursing home
What the CQC found at Hanbury Court Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks were assessed and reviewed, staffing levels were sufficient, medicines were managed safely and infection control measures were in place.
- Effective?
- Good
- People's needs were assessed before admission and staff received induction, training and supervision. People were supported with nutrition, hydration, healthcare and decisions about their care.
- Caring?
- Good
- People said staff were caring and inspectors saw people treated professionally, politely and efficiently. Privacy, dignity, equality and independence were respected.
- Responsive?
- Good
- Care plans were person-centred and updated when needs changed. People could take part in activities, communicate in ways suited to them and make complaints.
- Well-led?
- Good
- The home had a positive and open culture. Managers monitored quality, responded to incidents and complaints, and involved people, relatives and staff through meetings and surveys.
What inspectors found, November 2023
Rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced inspection on 28 September 2023. One inspector, a nursing specialist and an Expert by Experience spoke with 12 people, 13 staff and two visiting health professionals. They reviewed care records, medicines records, staff recruitment files and management records.
The inspectors found that people were protected from abuse and avoidable harm. There were enough staff, medicines were managed safely, and risks were assessed and reviewed. Staff were trained, people were supported with food, drink and healthcare, and infection control arrangements were in place.
People were treated with kindness, dignity and respect. Care plans were personalised and regularly reviewed. People could take part in activities, raise complaints and record their end of life wishes.
The home was rated Good in Safe, Effective, Caring, Responsive and Well-led. The overall rating was Good, the same as at the previous inspection published on 1 September 2018.
Enough staff
People and relatives said there were enough staff to meet people's needs. Rotas and discussions with staff supported this finding.
“People and relatives told us there were enough staff to meet people's needs.” from the report
Safe medicines
Medicines were administered by nursing staff in a person-centred way. Records, stock checks and controlled drug arrangements were all found to be in order.
“Medicines were managed safely. People's medicines were administered by nursing staff appropriately.” from the report
Personalised care
Care plans recorded people's health conditions, preferences, interests and social circumstances. They were reviewed regularly or when needs changed.
“These care plans were person centred, highlighting people's individual needs and how to meet them.” from the report
Respect and dignity
Inspectors saw staff treating people politely and found that privacy, dignity and independence were promoted.
“People's privacy and dignity was respected. Staff knocked on people's doors before entering and closed doors when attending to people in their rooms.” from the report
Activities and relationships
People could join group and one-to-one activities, including outings. Inspectors saw people making choices and taking part.
“We observed people taking part in activities in a communal area and also on a one-to-one basis.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's needs before admission, particularly if their needs change?
- 02How many staff are on duty for each shift, and what happens if there is sickness or another staff shortage?
- 03How would you support my relative's communication, cultural needs and food preferences?
- 04What activities and outings would be suitable for my relative, including one-to-one activities?
- 05How will you involve us in care plan reviews, decisions and end of life wishes?
This was an unannounced inspection of the care home covering all five CQC key questions, including infection prevention and control under Safe. This explanation was written from the published report of 22 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hanbury Court Care Home
4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- November 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2020Inspected but not ratedSafe: Inspected but not rated
- September 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- August 2016Requires improvementSafe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- September 2023
Registered with the Care Quality Commission on 6 September 2023.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Barking and Dagenham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 79 can care for a couple. 10 years' experience on average.
“She is a safe pair of hands and her years of experience certainly shine through.”
“Charity would take Nan on holidays day trips and shopping adventures”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.