CQC report explained · a residential care home
What the CQC found at Hampton Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- The home had testing, visiting and social distancing arrangements in place. However, staff were not wearing face masks in line with government guidance, and some areas needed better cleanliness and maintenance.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Inspected but not rated; inspectors found good COVID-19 testing and visiting arrangements, but mask use and cleanliness needed improvement.
This was a targeted inspection on 8 February 2022. It looked at infection prevention and control during the COVID-19 pandemic, as well as staffing pressures. The visit was announced 24 hours in advance.
The inspectors found systems for regular testing. They were assured that visitors were protected, social distancing was being followed, people were admitted safely, and the infection control policy was up to date.
There were some shortfalls. Staff were not wearing face masks in line with government guidance. Some parts of the home showed wear and tear, and cleanliness could be improved. The service was inspected but not rated, so this report does not give an overall quality rating.
Regular testing
Systems were in place to support regular COVID-19 testing for staff and people living in the home.
“Systems were in place to support staff and people to undertake regular testing.” from the report
Space and distancing
The home had enough space to help people socially distance.
“People lived in a spacious environment which enabled people to socially distance.” from the report
Visits and infection controls
Inspectors were assured that visitors were protected and that visits were being managed in line with current guidance.
“We were assured that the provider was preventing visitors from catching and spreading infections.” from the report
Face mask use
needs fixingStaff were observed not wearing face masks in line with government guidance. The manager said new protocols would be introduced for staff to wear visors.
“We observed staff did not wear face masks in accordance with government guidelines.” from the report
- 01What new protocols were introduced for staff to wear masks or visors, and are staff following them now?
- 02What repairs were made to the areas affected by wear and tear?
- 03What cleaning improvements were made after the inspection?
- 04How are staff and people living in the home tested for infections now?
- 05How are visits managed if infection risks increase?
This was a targeted inspection of infection prevention and control practices and staffing pressures; it was not a full service assessment and the service was inspected but not rated. This explanation was written from the published report of 10 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2018
Hampton Road: Rated Good; inspectors found safe, kind and personalised care with effective leadership.
This was an unannounced, comprehensive inspection on 23 November 2018. Inspectors spoke with three people, the registered manager and staff. They reviewed care records, medicines, staff files, audits, fire safety records and other documents.
The home supported four people with learning disabilities and/or mental health needs. It provided accommodation and care aimed at recovery, rehabilitation and greater independence. Inspectors found people were safe, treated with kindness, involved in their care and supported to make choices.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The overall rating stayed Good, the same as at the previous inspection in November 2015. No serious risks or concerns were identified during this inspection.
Safe staffing
Staffing was adjusted around people's routines and appointments. Inspectors saw staff respond quickly and calmly when people needed help.
“People were supported by sufficient numbers of staff who had the right mix of experience and skills.” from the report
Kind relationships
Staff understood what mattered to people and how to support them when they were anxious. Privacy, dignity and family relationships were respected.
“Staff knew people well. For example, they knew about people's preferences, what was important to people and how to motivate people to achieve their goals.” from the report
Choice and independence
People were involved in meals, activities, education and decisions about their daily lives. The service supported people to develop skills and work towards greater independence.
“People had full control over who they engaged with socially. All of the people attended college courses of their choice, with staff support.” from the report
Personalised care
Care plans recorded people's aims, preferences, likes and dislikes. Staff updated plans when people's needs changed and used accessible information where needed.
“People were fully involved in the care planning process and their preferences about the way they preferred to receive care and support were carefully recorded.” from the report
Good leadership
Managers carried out checks across care, health and safety. People and staff could share their views, and the home worked with other agencies.
“The culture was person centred and staff knew how to empower people to achieve the best outcomes.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular learning disability or mental health needs, and what recovery goals would you agree with them?
- 02What happened after the recent medicines administration error, and what checks are now in place to prevent a repeat?
- 03How would you involve my relative in their care plan and update it if their needs or preferences changed?
- 04How would you support my relative to maintain family relationships, attend activities or education, and build independence?
- 05How can my relative raise a concern or complaint, and how would the home respond?
This was an unannounced comprehensive inspection covering all five areas of the home, including accommodation and care, and the ratings remained Good from the previous inspection in November 2015. This explanation was written from the published report of 25 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hampton Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Registered with the Care Quality Commission on 6 January 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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