CQC report explained · a residential care home
What the CQC found at Hampton Grove Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe, risks were reviewed and staff understood safeguarding procedures. Medicines, infection control, recruitment and accident reviews were also checked and found to be satisfactory overall.
- Effective?
- Good
- This area was not inspected during this visit. Its previous rating was carried forward when calculating the overall rating.
- Caring?
- Good
- This area was not inspected during this visit. Its previous rating was carried forward when calculating the overall rating.
- Responsive?
- Good
- This area was not inspected during this visit. Its previous rating was carried forward when calculating the overall rating.
- Well-led?
- Good
- The provider and registered manager used audits, feedback and incident reviews to monitor the service. Staff said they were supported, knew their roles and could raise concerns.
What inspectors found, July 2022
Hampton Grove Care Home is rated Good; inspectors found people were safe and the home was well managed, with some staffing and medicines points to monitor.
This was an unannounced focused inspection on 29 June 2022. Inspectors looked only at Safe and Well-led after concerns about medicines, infection control and staffing. They spoke with 14 people, two relatives and eight staff, and checked care, medicines, recruitment and management records.
The home was rated Good for Safe and Good for Well-led. Inspectors found that people felt safe, risks were assessed, medicines were given safely and infection control arrangements were suitable. Staffing levels were consistent and recruitment checks had been completed.
The provider and registered manager had systems to review accidents, incidents, complaints and feedback. Inspectors noted that some staff thought another staff member would help people receive support more quickly. They also asked the home to separate internal and external medicines, and this was done immediately.
The overall rating stayed Good. The other areas were not inspected during this visit, so their previous ratings were carried forward from the last inspection, published on 7 January 2020.
People felt safe
People said they felt safe, and inspectors found that risks were assessed and reviewed when needed.
“People felt safe living in the service. Risks had been identified and assessed to ensure that action had been taken to keep people safe.” from the report
Medicines were generally safe
Staff giving medicines had completed training and checks. Records and stock levels showed that medicines were given as prescribed.
“The records and levels of stock tallied to show that people received their medication as prescribed.” from the report
Good management oversight
The home used audits and reviews of incidents, complaints and feedback to identify improvements. Staff described the manager as approachable and supportive.
“The provider and registered manager had effective systems in place that helped ensure staff delivered a service that met people's needs and kept them safe.” from the report
Safe infection control
Inspectors were assured about infection prevention, protective equipment, testing, cleanliness and safe visiting arrangements.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Some staff wanted more help
needs fixingSome staff felt an additional staff member would help people receive support more promptly. The registered manager agreed to review staffing levels for those people.
“Some staff felt that an additional member of staff would help in meeting people needs in a timelier way.” from the report
Medicine storage needed correcting
minorInspectors found that internal and external medicines were not separated at first. Staff corrected this immediately when it was pointed out.
“Staff immediately ensured internal and external medicines were separated when this brought to the attention by the inspector.” from the report
- 01How have you reviewed staffing levels since the inspection, and how would you support my relative if they needed help quickly?
- 02How do you now check that internal and external medicines are stored separately?
- 03What were the results of the latest resident and family surveys, and what action plan followed?
- 04How would you review my relative's risk assessment after a fall or other incident?
- 05Which ratings from the 2020 inspection apply to Effective, Caring and Responsive care?
This was a focused inspection of Safe and Well-led only; the other ratings were carried forward from the previous inspection published on 7 January 2020. This explanation was written from the published report of 21 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Inspected but not rated; inspectors found strong infection-control measures but gaps in zoning and pandemic planning.
This was an announced, targeted inspection on 11 February 2021. It looked at infection prevention and control during the coronavirus pandemic, rather than the home's overall quality.
Inspectors found good practice in visitor arrangements, social distancing layouts, safe admissions, protective equipment, testing, cleaning and outbreak planning. They were assured that most infection-control measures were in place.
There were two areas where inspectors were only somewhat assured. The zoning plan had not been fully considered, and the contingency plan did not include specific COVID-19 risks or lessons from other services. The provider began developing a plan during the visit and was signposted to further resources.
The service was inspected but not rated. This means the report does not give a Good, Requires improvement or Inadequate rating for the home.
Visitor infection controls
Visits were scheduled, access was limited and visitors were escorted to help reduce infection risks.
“Staff made sure that people were protected against the transmission of infection from visitors by scheduling visits, limiting areas that visitors could access and being available to escort visitors to the person.” from the report
PPE and testing
The home had enough masks, gloves and aprons, and regular COVID-19 testing was carried out for people and staff.
“Staff had enough personal protective equipment, such as masks, gloves and aprons, and had supported people so that they also understood the need for this.” from the report
Cleaning and hygiene
Inspectors found the home clean, with extra cleaning of frequently touched surfaces to reduce infection risks.
“The service was clean and staff had increased cleaning of frequently touched surfaces, such as door handles, to reduce the risk of transmission of infection.” from the report
Zoning plan
needs fixingThe manager had not fully considered how zoning could reduce infection transmission. A plan was started during the inspection.
“The manager had not considered how zoning may reduce the transmission of infection.” from the report
Contingency planning
needs fixingThe contingency plan did not include specific COVID-19 risks or lessons from other services, including the possibility of losing a large number of staff.
“The home's contingency plan had not been updated with specific COVID-19 risks and the provider had not considered lessons learnt from other services, such as a catastrophic loss of staff.” from the report
- 01What changes were made to the zoning plan after the inspection?
- 02Has the contingency plan been updated with specific COVID-19 risks?
- 03What lessons from other services were added to the contingency plan?
- 04How would the home manage a major loss of staff?
- 05Are scheduled visits, visitor escorting, PPE, testing and enhanced cleaning still carried out as described in the report?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was inspected but not rated and did not assess the home's overall quality. This explanation was written from the published report of 4 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hampton Grove Care Home
4 rated inspections over 8 years: the service has held its Good rating throughout.
- July 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2021Inspected but not ratedSafe: Inspected but not rated
- January 2020Goodstayed GoodSafe: GoodWell-led: Good
- June 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 1 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Peterborough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,370 a week. 34 can care for a couple. 11 years' experience on average.
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