What the CQC found at Hampton Care Home

• Safeguarding

  The home had safeguarding and whistle-blowing procedures. Staff were trained to recognise and report abuse, and the manager understood how to investigate concerns and involve outside agencies.

  “Systems and processes were in place to protect people from the risk of abuse.” from the report

• Staffing

  Inspectors found enough staff to meet people's needs. Recruitment checks, including criminal record checks, identity checks and references, had been completed.

  “There were enough staff to meet people's needs and wishes.” from the report

• Medicines

  Medicines were organised safely. The medication records inspected had no recording errors or omissions, and staff handling medicines had been trained and assessed as competent.

  “People's medicine records were kept up to date with no recording errors or omissions found on any of the MAR sheets we looked at.” from the report

• Leadership and improvement

  The new management team was seen as open and approachable. Managers used audits, feedback and action plans to identify lessons and improve care.

  “The quality and safety of the service people received was routinely monitored by managers and nursing staff at both a provider and service level through regular audits, checks and stakeholder feedback.” from the report

• Infection control

  Inspectors were assured that the home followed current infection control procedures, including those linked to COVID-19, and used protective equipment safely.

  “We were assured the service was following current infection prevention and control (IPC) procedures, including those associated with COVID-19.” from the report

Inspectors raised no specific concerns in this report.