CQC report explained · a nursing home
What the CQC found at Hammerwich Hall Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2019
Hammerwich Hall Care Home was rated Good; inspectors found safe, kind and personalised care, with some refurbishment still needed.
This was an unannounced, planned inspection on 13 March 2019. Inspectors reviewed care records, medicines records, staff recruitment and training information, complaints, rotas and other documents. They also spoke with people living at the home, relatives, staff and a healthcare professional.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable training and good links with healthcare professionals. People were treated with dignity, involved in decisions and supported according to their needs and preferences.
Some areas needed refurbishment, including bathroom flooring, to reduce infection risks. A programme of refurbishment had already started. This was the first inspection since the new provider took over, so there was no earlier rating for comparison.
Safe medicines and staffing
Inspectors found that people received medicines safely and on time. There were enough staff to meet people's needs and recruitment checks were completed.
“People received their medicines safely and on time and their health was well managed.” from the report
Kind and respectful care
People told inspectors that staff were friendly and respectful. Staff gave people time to respond and supported their dignity and independence.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Personalised support
Care plans reflected people's needs, preferences and interests. People and relatives were involved in developing and reviewing care.
“Care and support was tailored to each person's needs and preferences.” from the report
Good healthcare links
The home obtained and followed advice from healthcare professionals. Information was shared when people needed other services, such as hospital care.
“Guidance and support from healthcare professionals was obtained and followed.” from the report
Open management
Inspectors found the home was well organised and that people and staff felt listened to. Feedback and quality checks were used to support improvement.
“The culture of the service was open, honest and caring.” from the report
Refurbishment and infection risk
needs fixingSome areas needed refurbishment to reduce infection risks, including bathroom flooring. A planned refurbishment programme had started, but families may want to check what work remained.
“Areas of the home required refurbishment to reduce the risk of infection; for example, bathroom flooring.” from the report
- 01Which areas still need refurbishment, particularly the bathroom flooring, and when will the remaining work be completed?
- 02How do you check that infection prevention arrangements remain effective while refurbishment is taking place?
- 03How will my relative's care plan be developed and reviewed with them and the family?
- 04How do you make sure there are enough suitably trained staff at all times?
- 05How can residents and relatives raise concerns, and how will they be told what action has been taken?
This was an unannounced planned inspection covering the premises and care provided, with ratings given for all five CQC questions; it was the first inspection since the new provider took over. This explanation was written from the published report of 3 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hammerwich Hall Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2017
Registered with the Care Quality Commission on 30 November 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.