CQC report explained · a nursing home
What the CQC found at Hallmark Chamberlain Court Luxury Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, safe use of PPE, testing, visiting arrangements and the management of infection outbreaks. They also asked about COVID-19-related staffing pressures.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, April 2022
Inspected but not rated; inspectors found good infection control and visiting arrangements, but this was not a full inspection.
This was an unannounced, targeted inspection about infection prevention, visiting arrangements and COVID-19-related staffing pressures. Inspectors checked the home’s infection control measures and spoke with people, visitors and the provider.
Inspectors were assured that the home used personal protective equipment safely, followed social distancing and shielding rules, carried out testing, and had arrangements to prevent and manage outbreaks. The home was described as clean and tidy.
People could have visitors, including in a separate enclosed area for visitors who were clinically vulnerable. Families and professionals were involved in best-interest decisions about visiting when people could not decide or communicate for themselves.
The service was inspected but not rated. The report does not provide an overall rating or ratings for most areas of care, so it does not give a full picture of the home.
Infection control
Staff and managers understood how to use and dispose of PPE. The home had ongoing infection prevention and control training.
“Staff and managers understood how to appropriate use and dispose of PPE.” from the report
Visiting arrangements
People could receive visitors, including in a separate enclosed area for visitors who were clinically vulnerable.
“The provider had a separate enclosed visiting area for visitors that were clinically vulnerable so they could come and see their loved ones in the service.” from the report
Clean environment
People and visitors told inspectors that the home was clean, tidy and pleasant.
“People and visitors we spoke with told us that the home was clean and tidy and a pleasant place to live.” from the report
Best-interest decisions
Families and other professionals were involved in visiting decisions for people who could not make or communicate those decisions themselves.
“Where people did not have capacity to make decisions for themselves, or were unable to communicate, the provider involved people's families and other professionals” from the report
Limited inspection
minorThis inspection focused on infection control and visiting. It did not provide a full assessment of the home or ratings for the other areas.
“This was a targeted inspection looking at the infection prevention and control measures the provider had in place.” from the report
- 01What are the home’s current infection prevention and control arrangements?
- 02How can relatives visit now, including relatives who are clinically vulnerable?
- 03What staffing pressures are there now, and how are they affecting people living in the home?
- 04Why does the report give different years for the inspection date?
- 05Can you provide the home’s latest full inspection ratings for Effective, Caring, Responsive and Well-led?
This was an unannounced targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 2 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2018
Hallmark Chamberlain Court Luxury Care Home was rated Good in all five areas, with inspectors finding safe, kind and personalised care.
Inspectors visited the home without notice on 11 and 12 July 2018. This was the first inspection since it registered in July 2017. They spoke with people living there, relatives and staff, observed care, checked eight care records and reviewed staffing, training and quality records.
The home was rated Good overall and in Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable training, good support with food and healthcare, and care that respected people's choices, privacy and dignity.
People had personalised care plans, access to activities and support for their interests, culture, spirituality and identity. The home also had systems for complaints, end-of-life care, quality checks and learning from accidents or near misses.
Safe staffing
Inspectors found enough nurses and care staff on duty to provide the care people needed promptly. Required background checks had also been completed for new care staff.
“There were enough nurses and care staff on duty to promptly give people all of the care they needed.” from the report
Kind and respectful care
Staff supported people's emotional wellbeing and respected their privacy, dignity and independence. People were involved in decisions about their care as far as possible.
“People's privacy, dignity and independence were respected and promoted.” from the report
Personalised support
Care plans reflected people's needs and wishes and were regularly reviewed. Staff supported personal hygiene, healthcare conditions and accessible communication.
“People received personalised care that was responsive to their needs.” from the report
Activities and interests
People could take part in group and individual activities, including hobbies, music, time in the gardens and visits to places in the local community.
“People were offered a range of innovative opportunities to pursue their hobbies and interests and to enjoy taking part in a range of social activities.” from the report
Quality oversight
The management team carried out checks on care, medicines and staff skills. Feedback from people and relatives had led to changes, including changes to the menu.
“The registered persons had made suitable arrangements to enable the service to learn, innovate and ensure its sustainability.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that staffing levels remain enough for the current number and needs of residents?
- 02How are care plans reviewed when a person's needs or wishes change?
- 03How do you support people who may lack capacity, including making sure any restrictions on their freedom are legally authorised?
- 04What activities are currently available for people who prefer individual hobbies or have dementia?
- 05How are residents and families involved in recording and reviewing end-of-life wishes?
This was the home's first inspection since registration and it covered all five key questions, with each area rated Good. This explanation was written from the published report of 21 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hallmark Chamberlain Court Luxury Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Hallmark Chamberlain Court Luxury Care Home →
- August 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Hallmark Chamberlain Court Luxury Care Home →
- July 2017
Registered with the Care Quality Commission on 19 July 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.