CQC report explained · a nursing home
What the CQC found at Hallmark Arlington Manor Luxury Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control arrangements were safe. This included visitors, admissions, protective equipment, testing, cleaning, social distancing and outbreak management.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2021
Targeted infection-control inspection; the home was inspected but not rated, and inspectors were assured about its COVID-19 measures.
This was an unannounced, targeted inspection on 11 January 2021. It focused on infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home was managing visitors, social distancing, admissions, protective equipment, testing, cleaning and outbreaks safely. The home was not allowing visits except in exceptional circumstances, such as end-of-life care.
The building was clean and free from clutter. People, visitors and staff were included in whole-home testing. The service was inspected but not rated, so this report does not give a Good, Requires improvement or Inadequate rating.
Entry checks
Everyone entering the building had temperature checks, handwashing, a health questionnaire and full protective equipment.
“Any person entering the building had their temperature taken, washed their hands, completed a health questionnaire and wore full personal protective equipment (PPE).” from the report
Protective equipment
Staff wore full protective equipment when supporting people, whether they were known to have COVID-19 or not.
“People were supported by staff in full PPE, whether that person was COVID-19 positive or negative.” from the report
Clean environment
Inspectors found the building clean and without clutter. The cleaning schedule had been updated and cleaning took place frequently during the day.
“The building was clean and free from clutter.” from the report
Testing
Testing was in place across the home for people living there, visitors and staff.
“Whole home testing was in place for people, visitors and the staff.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection-control arrangements are currently used for visitors and people entering the home?
- 02How often are residents and staff tested now, and what happens if someone tests positive?
- 03How are visits managed when there is no end-of-life or other exceptional circumstance?
- 04How often are shared areas and frequently touched surfaces cleaned?
- 05What is the current plan for preventing and managing an infection outbreak?
This was an unannounced targeted inspection of infection prevention and control practices during the coronavirus pandemic; the service was inspected but not rated and the report does not assess the other care questions. This explanation was written from the published report of 4 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
Rated Good; inspectors found safe, kind and personalised care, with some records and care plans still being improved.
This was the home's first inspection since registering. It was unannounced and took place on 1 and 9 October 2019. Inspectors spoke with people living there, relatives, staff and outside professionals. They also checked care records, medicines records, staff files and management records.
Inspectors found that people felt safe and well cared for. Staff were described as kind, respectful and well trained. Care was personalised, people were offered choices, and there were many activities and links with the local community. The home was clean and staff worked well with health professionals.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found consistently good care and management at the time of the inspection. They also noted some minor improvements, including adding more detail to care plans and making some records more consistent.
Kind, personalised care
Staff knew people well and supported their privacy, dignity, independence and personal choices. Inspectors saw staff giving extra help beyond basic tasks.
“Staff 'went the extra mile' on numerous occasions.” from the report
People felt safe
People and relatives said they felt safe. Staff understood safeguarding and risks such as falls, pressure sores and poor eating or drinking.
“People were happy at the home and felt safe and well-cared for.” from the report
Clean and well maintained
The home was clean and fresh. Equipment, fire safety systems and emergency plans were checked.
“The home was spotlessly clean and smelt fresh throughout.” from the report
Activities and relationships
There was a broad activities programme, including individual and group activities, exercise, music, gardening and links with children and the local community.
“There's an extensive activities programme; they know each person really well.” from the report
Strong leadership
The manager was visible and approachable. Staff, relatives and professionals said communication was good and that the management team acted on feedback.
“The management team were developing a culture of learning and improvement.” from the report
Some care plans lacked detail
needs fixingSome care plans did not include all relevant information, including some people's food preferences. The home was continuing to develop and review its electronic care planning system.
“We found some care plans were lacking in a few details, such as some people's food preferences.” from the report
Some records were inconsistent
needs fixingThe manager identified inconsistent recording on food and fluid charts and repositioning charts. Processes were put in place to improve this.
“They had put processes in place to address other issues we had found, such as inconsistent recording on food and fluid charts and repositioning charts.” from the report
Minor medicines improvements
minorMedicines were given as prescribed and staff were trained. Inspectors found a couple of minor areas for improvement, and the manager acted immediately.
“Although we found a couple of minor areas for improvement, the registered manager took action immediately to ensure the issues would not happen again.” from the report
- 01What details are now recorded in each person's care plan, including food preferences and personal routines?
- 02How do you check that food, fluid and repositioning records are complete and accurate?
- 03What were the minor medicines issues found at the inspection, and what action was taken to prevent them happening again?
- 04How have staff numbers and deployment changed at busy times such as mornings, evenings and weekends?
- 05How will you make sure activities and community links continue to reflect each person's interests and abilities?
This was the first comprehensive inspection of the newly registered home and covered all five CQC questions, each rated Good. This explanation was written from the published report of 21 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hallmark Arlington Manor Luxury Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Hallmark Arlington Manor Luxury Care Home →
- November 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Hallmark Arlington Manor Luxury Care Home →
- November 2018
Registered with the Care Quality Commission on 8 November 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Cambridgeshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,200 a week. 14 can care for a couple. 12 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.