CQC report explained · a nursing home
What the CQC found at Hallmark Anya Court Luxury Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from avoidable harm. Risks, medicines, infection control, equipment and staffing were managed safely, although some people said staff could be short of time, especially in the evenings.
- Effective?
- Good
- Staff had relevant training and supported people's health, nutrition and decision-making. The report says this area improved from Requires Improvement.
- Caring?
- Good
- This key question was not inspected during this visit. Its previous rating was carried forward when calculating the overall rating.
- Responsive?
- Good
- This key question was not inspected during this visit. Its previous rating was carried forward when calculating the overall rating.
- Well-led?
- Good
- The home had consistent leadership, better communication with families and systems for audits and improvement. The report says this area improved from Requires Improvement.
What inspectors found, September 2022
Rated Good; inspectors found safe, effective and well-led care, with the service improved from Requires Improvement.
Inspectors visited on 23 and 24 August 2022. The first day was unannounced. They spoke with people living at the home, relatives and staff, observed care, and checked care, medicines, staffing, maintenance and management records.
The home was rated Good overall. Inspectors found enough staff to meet people's needs safely, medicines were managed well, and risks were assessed and reduced. Staff had suitable training and worked with health professionals to support people's health.
The inspection was focused on Safe, Effective and Well-led. These areas were rated Good. Caring and Responsive were not inspected during this visit, so their earlier ratings were used when calculating the overall rating.
Safe care and medicines
Inspectors found that risks were assessed, medicines were handled safely and staff knew how to report safeguarding concerns.
“Staff were trained in safeguarding and understood their responsibilities to report potential safeguarding concerns.” from the report
Trained staff
New staff received an induction and ongoing training. Staff were seen using their skills to support people, including people living with dementia.
“New staff received an induction and were supported to complete the Care Certificate.” from the report
Choice and independence
People were encouraged to make choices, use the gardens and go into the community. Staff aimed to support people in the least restrictive way possible.
“At this inspection people were encouraged to go into the community, use garden areas and staff encouraged people to have more choice and control in their daily lives.” from the report
Staffing at busy times
minorAlthough inspectors found enough staff to meet needs safely during the visit, some people said staff were occasionally short of time, particularly in the evenings and during holidays.
“Occasionally they are short of staff, especially in the evenings” from the report
Food temperature and choice
minorPeople were generally satisfied with the food, but one person said meals could be hotter and another wanted more choice on the menu.
“One person said, "The meals could be hotter", another person commented they would like more choice in the menu.” from the report
- 01How do you make sure there are enough staff in the evenings and during staff holidays?
- 02How are my relative's food preferences recorded, and how do you check that meals are served hot enough?
- 03How will you support my relative to make choices and take part in activities or go into the community?
- 04How will you keep me updated about my relative's health, daily life and care through meetings or electronic records?
- 05How do you check that care records and medicines records remain accurate and up to date?
This was a focused inspection of Safe, Effective and Well-led only; Caring and Responsive were not inspected and their previous ratings were used to calculate the overall rating. This explanation was written from the published report of 22 September 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2022
Anya Court: inspected but not rated; inspectors were assured about infection control and visiting arrangements.
This was an announced, targeted inspection on 16 February 2022. Inspectors looked at infection prevention and control, visiting arrangements, and whether COVID-19 staffing pressures affected people.
Inspectors were assured that the home used personal protective equipment safely, supported testing, managed admissions, and had suitable cleaning, hygiene and infection-control arrangements. They also found measures to reduce the effect of COVID-19-related staffing pressures.
Visitors were welcomed in line with government guidance. The home offered visiting suites, garden areas and visits in bedrooms or communal areas where possible. The home was clean and welcoming, and staff were observed to be approachable and caring.
The home was inspected but not rated. This report does not give an overall quality rating or ratings for most of the five areas inspectors normally consider.
Infection control
Inspectors were assured that the home had arrangements to prevent and manage infection, including safe use of protective equipment, testing and cleaning.
“We were assured the provider was using PPE effectively and safely.” from the report
Visiting arrangements
The home welcomed visitors and provided visiting suites and garden areas. Families could also visit in bedrooms and communal areas when possible.
“People at Anya Court were encouraged to have visitors. Visiting policies and procedures were in line with government guidance.” from the report
Welcoming environment
Inspectors found the home clean and welcoming. Staff they observed were approachable and caring.
“The home was clean and welcoming. Staff were observed to be approachable and caring.” from the report
Support for families
Families were offered training to help them support relatives during visits and in the role of an essential care giver.
“The provider offered families the opportunity to undertake training in how they could support their relatives when they visited, and in the role of an essential care giver.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently preventing and managing infections, including outbreaks?
- 02How are you managing any current staffing pressures and checking that they do not affect people's care?
- 03What visiting arrangements are available now, including visits in bedrooms, communal areas, gardens or visiting suites?
- 04What training is available for relatives who want to support someone as an essential care giver?
- 05How do you check that staff and visiting professionals meet the current COVID-19 vaccination requirements or have an exemption?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated overall. This explanation was written from the published report of 8 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hallmark Anya Court Luxury Care Home
4 rated inspections over 7 years: the service has held its Good rating throughout.
- September 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Hallmark Anya Court Luxury Care Home →
- March 2022Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Hallmark Anya Court Luxury Care Home →
- February 2020Requires improvementdown from GoodSafe: GoodEffective: Requires improvementWell-led: Requires improvement
- June 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Registered with the Care Quality Commission on 20 October 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £950 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
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