CQC report explained · a nursing home
What the CQC found at Haling Park Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found people were protected from avoidable harm, medicines were managed safely and staffing levels were sufficient overall. They also found regular safety checks and suitable risk assessments.
- Effective?
- Good
- This area was not inspected during this focused inspection. Its previous rating was used in calculating the overall rating.
- Caring?
- Good
- This area was not inspected during this focused inspection. Its previous rating was used in calculating the overall rating.
- Responsive?
- Good
- This area was not inspected during this focused inspection. Its previous rating was used in calculating the overall rating.
- Well-led?
- Good
- Inspectors found visible and approachable management, regular quality audits and effective governance. People, relatives and staff were encouraged to give feedback.
What inspectors found, February 2023
Haling Park Care Home is rated Good; inspectors found safe, person-centred care, but noted some confusion about visits and pressure from domestic duties.
This was an unannounced, focused inspection on 25 January 2023. Two inspectors spoke with people, staff and managers, reviewed six care records and checked staffing and management records. They also observed daily care and a staff meeting.
The home was rated Good for Safe and Well-led. Inspectors found enough staff overall, safe medicines systems, suitable risk assessments and effective checks on the building and equipment. They found no evidence that the concerns about the environment and staffing levels had put people at risk of harm.
Effective, Caring and Responsive were not inspected during this visit. Their previous ratings were used to calculate the overall Good rating, which remained unchanged from the last inspection.
Safe care and medicines
Staff knew people's risks and needs. Inspectors found that medicines were administered, recorded and stored safely, with regular pain assessments.
“People received safe care and support which met their needs.” from the report
Person-centred support
Staff focused on people's interests, dementia needs, culture, heritage and religion. The home worked with other organisations to reduce isolation and support meaningful experiences.
“Staff focused on what was important for the individual and worked with other agencies to enhance people's quality of life.” from the report
Listening to feedback
People and relatives were asked for their views through meetings and surveys. A board showed how suggestions had been acted on.
“People's feedback was central to the development of the service and people felt listened to.” from the report
Strong management checks
The home had regular audits and senior management reviews. Staff discussed incidents and used learning to improve practice.
“Governance processes were effective and helped to hold staff to account, keep people safe, protect people's rights and provide good quality care and support.” from the report
Pressure from domestic duties
needs fixingStaff said that increased domestic duties at weekends and on one floor were putting strain on the team. A new housekeeping staff member was due to start the following week, but the report does not say whether this resolved the issue.
“We heard that at weekends and on one particular floor there were increased domestic duties that were causing a strain on the team.” from the report
Unclear visiting arrangements
minorThere was confusion about where visits could take place. The manager said they would make the arrangements clearer to staff, people and visitors.
“There was some confusion about where visits could take place and the registered manager told us they would ensure that all staff, people and visitors were clear” from the report
- 01What has been done to make visiting arrangements clear to people, relatives and staff?
- 02Did the new housekeeping staff member start, and has this eased the pressure at weekends and on the affected floor?
- 03What were the ratings for Effective, Caring and Responsive at the previous inspection?
- 04How are staffing numbers and the staff skill mix reviewed when people have higher risks of falls or other needs?
- 05How are suggestions from people and relatives recorded and followed up through the 'you said, we did' process?
This was a focused inspection of Safe and Well-led only; the ratings for Effective, Caring and Responsive were carried over from the previous inspection. This explanation was written from the published report of 22 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2022
Haling Park Care Home was inspected but not rated; inspectors found strong infection control and safe visiting arrangements.
This was a targeted inspection on 8 March 2022. Inspectors looked mainly at infection prevention and control during COVID-19, and asked about staffing pressures. The inspection was announced two days beforehand.
Inspectors found clear checks for visitors, including testing and vaccination evidence. The home supported family visits and had a screened room for safer meetings. Staff had training and worked with local health authorities.
The home was clean and regular checks were carried out. Inspectors were assured that the home used protective equipment safely, managed admissions, supported distancing and shielding, and had an up-to-date infection control policy.
The home was inspected but not rated. This means the inspection did not give a Good, Requires improvement or Inadequate rating.
Visitor safety
The home had clear checks for visitors and supported visits from family members and essential care givers.
“Clear and robust procedures were in place for all visitors to the service including healthcare professionals.” from the report
Infection control
Inspectors were assured that the home managed infection risks, including protective equipment, testing, admissions and outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Clean environment
The home was described as clean and fresh, with cleaning and checks taking place throughout the day.
“The service was clean and fresh, regular cleaning and checks were carried out throughout the day” from the report
Explaining isolation
Staff explained to people why isolation or distancing might be needed and used risk assessments to manage this.
“Staff took time to explain to people why they may need to isolate in their rooms or remain distanced from others” from the report
Inspectors raised no specific concerns in this report.
- 01What infection control and visiting arrangements are in place now?
- 02How are essential care givers supported to visit?
- 03How does the home currently manage staffing pressures linked to illness or infection?
- 04How are residents and families told when someone needs to isolate or remain socially distanced?
- 05How often are cleaning, infection control and other safety checks audited?
This was a targeted inspection of infection prevention and control practices, with questions about staffing pressures; it did not provide ratings for the other key questions. This explanation was written from the published report of 25 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Haling Park Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2022Inspected but not ratedSafe: Inspected but not rated
- February 2020GoodSafe: GoodWell-led: Good
- December 2018
Registered with the Care Quality Commission on 6 December 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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