CQC report explained · a residential care home
What the CQC found at Halifax Drive
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection risks, including through PPE, testing, safe admissions, hygiene and social distancing.
- Effective?
- Good
- This targeted inspection did not assess or rate whether care was effective.
- Caring?
- Good
- This targeted inspection did not assess or rate how caring the service was.
- Responsive?
- Good
- This targeted inspection did not assess or rate how well the home responded to people's individual needs.
- Well-led?
- Good
- This targeted inspection did not assess or rate leadership or management overall.
What inspectors found, November 2020
Inspected but not rated; inspectors found good infection prevention and control arrangements during the COVID-19 pandemic.
Inspectors visited the home on 20 August 2020. This was an announced, targeted inspection focused on infection prevention and control during the coronavirus pandemic.
They found enough protective equipment, regular testing for staff and residents, safe admission procedures and up-to-date infection control guidance. The home was clean and well maintained.
The home was inspected but not rated. Inspectors said they were assured that infection risks were being managed, but this report does not give an overall quality rating.
Protective equipment and testing
The home had enough PPE, staff were observed using it in line with guidance, and a testing programme was in place for staff and residents.
“We were assured that the provider was using PPE effectively and safely.” from the report
Safe admissions
There was a clear process for admitting people safely to the home.
“There was a clear procedure in place to ensure people were admitted to the service safely.” from the report
Keeping people connected
When visits were restricted, residents were supported to stay in touch with friends and relatives through video calls.
“People were supported to keep in contact with friends and relatives through video calls.” from the report
Clean environment
Inspectors found the home clean and well maintained.
“The service was clean and well maintained.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently make sure there is enough PPE and that staff use it correctly?
- 02What testing arrangements are now in place for residents and staff?
- 03How do you manage new admissions and reduce infection risks when someone first arrives?
- 04How are visits managed now, and how do you support residents to keep in touch with relatives if visits are restricted?
- 05When was the home last inspected in full, including care, staffing and leadership?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was not a full inspection and the service was not rated. This explanation was written from the published report of 21 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2020
Halifax Drive is rated Good; inspectors found safe, kind and personalised care, with some tired-looking areas in the building.
This was an unannounced inspection on 31 January 2020. One inspector and an expert by experience spoke with people, relatives and staff. They reviewed care and medicines records, recruitment files, training information, incident records and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from avoidable harm, supported by trained staff and helped to make choices about their lives.
People were treated with kindness and respect. Care plans were detailed and personalised. People were supported with activities, relationships, healthcare, independence and communication in ways that suited them.
The building looked tired in some places, although a maintenance plan was in place. The home had also not originally been designed in line with some best-practice guidance, but inspectors found that people's support reflected its values of choice, control, independence and inclusion.
Continuity of staff
People were supported by regular live-in staff who knew them and their needs well. This helped provide consistent care.
“They were supported by regular live-in staff who knew them and their needs well, which promoted continuity of care.” from the report
Kind and respectful support
Inspectors saw staff treating people in a relaxed, caring and respectful way. People were supported to maintain their dignity and independence.
“Staff spoke to people in a kind way and offered support in a relaxed and caring manner.” from the report
Personalised care
Care plans included detailed information about people's needs and preferences. Staff involved people when care plans were reviewed.
“People's care plans were person centred and included personalised information to support staff to deliver consistent person-centred care.” from the report
Activities and inclusion
People took part in a broad range of activities, outings and cultural celebrations. They were supported to keep in touch with people who mattered to them.
“We found there was a wide range of activities and outings taking place on the day of our visit.” from the report
Quality monitoring
The home used audits, meetings and feedback to identify improvements. Staff also worked with healthcare professionals.
“There was a quality assurance system in place which ensured all aspects of the service were audited and improvements made if necessary.” from the report
Some areas looked tired
minorInspectors said parts of the environment looked tired. A maintenance plan was in place, but families should ask which improvements have been completed and what remains outstanding.
“The environment was tired looking in places and we saw the provider had a maintenance plan in place to ensure continuing improvements were made.” from the report
- 01Which parts of the building looked tired at the inspection, and what work has since been completed?
- 02How often will my relative's care plan be reviewed, and how will changes in their needs be acted on?
- 03How will my relative be supported to develop independence and access the community safely?
- 04How are people's views from monthly 'Your voice' meetings recorded and followed up?
- 05What end of life support could be provided if my relative needed it, and what staff training is currently available?
This was an unannounced inspection covering the premises and care provided, with all five CQC questions assessed; all five ratings remained Good from the previous inspection. This explanation was written from the published report of 11 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Halifax Drive
3 rated inspections over 5 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 10 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Leicester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 83 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Tino was the most wonderfully rounded, empathetic and intuitive person. He not only developed a great relationship with Neville but also had a great working relationship with our existing carer.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.