CQC report explained · a residential care home
What the CQC found at Hadrian Park
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that medicines, safeguarding, risk management, staffing, recruitment and infection control were managed safely. The safe rating improved from Requires Improvement at the previous inspection.
- Effective?
- Good
- This question was not assessed during this focused inspection. Its previous rating was used when calculating the overall rating.
- Caring?
- Good
- This question was not assessed during this focused inspection. Its previous rating was used when calculating the overall rating.
- Responsive?
- Good
- This question was not assessed during this focused inspection. Its previous rating was used when calculating the overall rating.
- Well-led?
- Good
- Inspectors found a clear vision, supportive management, good teamwork and comprehensive quality checks. This rating remained Good.
What inspectors found, June 2023
Rated Good; inspectors found a safe, well-managed home, and the safe rating improved from Requires Improvement.
This was an unannounced focused inspection on 22 and 24 May 2023. Two inspectors spoke with people, relatives and staff. They reviewed care records, medicines records and other records about how the home was run.
The inspectors found that people were safe. Medicines, risks, safeguarding, staffing, recruitment and infection control were managed properly. They also found that the home had suitable checks for emergencies and worked within the Mental Capacity Act.
The home was rated Good overall. Safe improved from Requires Improvement to Good. Well-led remained Good. This inspection only assessed Safe and Well-led, so the other ratings were carried over from the previous inspection.
Medicines managed safely
Staff followed guidance for storing, giving and disposing of medicines. Inspectors found that people received their medicines as prescribed and in their preferred way.
“Medicines were managed safely. Staff followed the appropriate guidance for the management, storage, administration, and disposal of medicines.” from the report
Enough staff
Inspectors found enough staff to meet people's needs. Staffing levels were regularly reviewed, including through observations and night visits.
“Enough staff were deployed to meet people's needs. The registered manager regularly reviewed the dependency tool and conducted observations throughout the home, including night visits.” from the report
Good safety systems
The home checked risks, accidents and safeguarding concerns for patterns. It used learning to reduce the chance of further incidents.
“The provider analysed information gathered from safeguarding concerns, accidents and incidents to identify trends or patterns.” from the report
Open management
Inspectors found supportive management, good teamwork and a culture where people, relatives and staff could give feedback. Feedback was used to make improvements.
“People, relatives and staff were encouraged to give feedback about the home. This information was used to make improvements in the home and actions were displayed.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently review staffing levels across the day and night?
- 02How are medicines checked to make sure they are given as prescribed and in each person's preferred way?
- 03What recent learning from accidents, incidents or safeguarding concerns has led to changes?
- 04How do you check that care remains effective, caring and responsive, as these areas were not assessed in this inspection?
- 05How will you use feedback from people and relatives to make further improvements?
This was an unannounced focused inspection of Safe and Well-led only; the other ratings were carried over from the previous inspection. This explanation was written from the published report of 15 June 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured about the home's infection prevention and control arrangements.
This was a targeted, announced inspection on 22 February 2021. It focused on infection prevention and control during the coronavirus pandemic, rather than giving a new overall rating.
Inspectors were assured that the home managed visitors, testing, personal protective equipment, shielding, social distancing, cleaning and infection outbreaks appropriately. They also found an up-to-date infection prevention and control policy.
The home supported families to keep in contact through telephone and video calls when visits were restricted. Staff also provided extra one-to-one activities and activity booklets to help reduce isolation and boredom.
Infection control
The home had plentiful PPE, several PPE stations and arrangements for safe disposal of used PPE. Staff were observed using PPE correctly.
“There was a plentiful supply of PPE and a number of PPE stations around the home so staff could change their PPE prior to entering individual rooms.” from the report
Cleaning
The home was clean and tidy. Cleaning schedules included regular cleaning of frequently touched areas during both day and night shifts.
“The home was very clean and tidy. Enhanced cleaning schedules were in place and this was the responsibility of all staff.” from the report
Family contact
When relatives could not visit, the home arranged telephone and video calls and kept in regular contact with families.
“Alternatives such as telephone and video calls with relatives were arranged for families who could not visit.” from the report
Reducing isolation
Staff provided more one-to-one activities and made activity booklets with puzzles and colouring activities for people who were isolating.
“Staff had created a range of activity booklets containing things such as puzzles and colouring activities to try to reduce boredom when people were isolating.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, including PPE, testing and cleaning?
- 02How do you currently manage visits, including health checks, testing and the visiting pod?
- 03How do you support residents who cannot have normal visits or who need to isolate?
- 04When was the home's infection prevention and control policy last reviewed?
- 05What are the home's current arrangements for staff who need to shield or have additional health risks?
This was a targeted inspection of infection prevention and control under Safe; it did not assess the other four questions or give a new overall rating. This explanation was written from the published report of 4 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hadrian Park
5 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- June 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2021Inspected but not ratedSafe: Inspected but not rated
- February 2018Goodup from Requires improvementSafe: Requires improvementWell-led: Good
- May 2017Requires improvementstayed Requires improvementSafe: Requires improvementWell-led: Requires improvement
- May 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- March 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- June 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 19 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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45 live-in carers within about an hour of Stockton-on-Tees
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,190 a week. 40 can care for a couple. 10 years' experience on average.
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.