CQC report explained · a residential care home
What the CQC found at Hadrian House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that visitors, residents and staff were protected through PPE, hand hygiene, social distancing, cleaning, testing and safe admissions. They were also assured that the infection prevention and control policy was up to date.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Inspected but not rated; inspectors found strong infection prevention and control arrangements.
This was an announced, targeted inspection on 2 March 2021. It focused only on infection prevention and control during the coronavirus pandemic. The home was caring for 49 people, with space for up to 63.
Inspectors found good arrangements for visitors, including personal protective equipment and hand hygiene. They found enough protective equipment, trained staff, clean surroundings and social distancing measures.
The home was following national guidance for new admissions. People were supported to stay in touch with family by telephone, video calls and visits arranged safely under current guidance.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a full rating across all five areas of care.
Visitor infection controls
Visitors had to use appropriate protective equipment and follow hand hygiene procedures.
“All visitors were required to wear appropriate personal protective equipment (PPE) and follow good hand hygiene practices.” from the report
PPE and staff training
The home had enough PPE and staff had received infection prevention and control training.
“There were sufficient stocks of PPE. Staff had received appropriate training in infection prevention and control.” from the report
Clean environment
Inspectors found the home very clean, including enhanced cleaning of frequently touched surfaces.
“The environment was very clean, with enhanced cleaning taking place of frequently touched surfaces.” from the report
Keeping families connected
People could stay in contact with family through telephone and video calls, alongside visits arranged safely under the guidance at the time.
“People were supported to keep in touch with their family members via video or telephone calls.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and when were they last reviewed?
- 02How are visitors currently supported to use PPE and follow hand hygiene procedures?
- 03How often are frequently touched surfaces cleaned, and how is this checked?
- 04How are new admissions assessed and supported safely?
- 05How are family visits, telephone calls and video calls arranged now?
This was a targeted inspection of infection prevention and control under the Safe question only; it was not a full inspection and the service was not rated. This explanation was written from the published report of 13 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2019
Rated Good across all five areas; inspectors found safe, kind and personalised care.
This was an unannounced planned inspection on 13 August 2019. One inspector and an Expert by Experience spoke with people, family members and staff. They observed care and checked care, medicines, recruitment and management records.
The inspectors found that people were safe. Risks were managed, there were enough staff, medicines were handled safely and the home was clean. Staff were trained and supported, and people received help with food, healthcare and making decisions.
People and families described kind and respectful care. Care plans reflected people's choices and needs. There were activities, complaints arrangements and systems for checking the quality of the home.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. The previous inspection, published on 15 February 2017, also rated the home Good.
Safe care and staffing
Inspectors found that risks were managed, accidents were learned from and there were enough staff. Recruitment checks were also in place.
“Risks were well managed. Staff understood potential risks and how to mitigate them.” from the report
Food and healthcare
Staff followed specialist dietary guidance and supported people to access healthcare. Inspectors found mealtimes pleasant and sociable, with choice available.
“Mealtimes were pleasant, sociable events. Dining rooms were nicely decorated and staff supported people in a calm and engaging manner.” from the report
Kind and respectful care
People were treated as individuals. Staff supported their dignity, privacy, independence and personal choices.
“People were treated as individuals and staff supported them to live their lives how they wanted.” from the report
Activities and relationships
The home had activities and staff knew what mattered to people. Inspectors found that people were supported to stay socially involved.
“People lived full and active lives. Staff knew people well and understood what was important to them.” from the report
Listening and improvement
People, relatives and staff were asked for feedback through meetings and questionnaires. The provider used this information as part of its quality monitoring.
“Residents' and relatives' meetings took place and annual questionnaires were sent to people and family members.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure there are enough staff for my relative's needs, including at night?
- 02How would you support my relative to take part in activities that match their interests?
- 03How will you record and review my relative's communication needs and personal choices?
- 04How do you involve families in decisions about care and respond to complaints?
- 05How would you follow my relative's end of life wishes if their needs changed?
This was an unannounced planned inspection covering all five CQC questions, including the care and premises of the home. This explanation was written from the published report of 20 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hadrian House
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Good
- November 2014
Report published without a new overall rating.
- July 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 19 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
48 live-in carers within about an hour of Gateshead
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,240 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.