CQC report explained · a residential care home
What the CQC found at Guyatt House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Outstanding
- People were supported to understand safety and take positive, considered risks while maintaining their independence. Staffing, recruitment, medicines, infection control and emergency arrangements were found to be effective.
- Effective?
- Good
- Staff were trained, skilled and supported, and people's health, nutrition and healthcare needs were addressed. Consent and mental capacity arrangements were in place, including appropriate applications for restrictions where needed.
- Caring?
- Outstanding
- Staff treated people with warmth, kindness, dignity and respect. People were supported to communicate, make decisions, maintain relationships and develop their independence.
- Responsive?
- Outstanding
- Care was highly personalised and adapted to people's communication, interests, faith, emotions and goals. People were supported to take part in work, activities and community life, and to raise concerns with advocacy support when needed.
- Well-led?
- Outstanding
- Inspectors found a strong person-centred culture and very positive leadership. People, relatives, staff and healthcare professionals were involved in shaping the service, and the provider used training, feedback and partnership working to improve care.
What inspectors found, April 2019
Guyatt House was rated Outstanding overall; inspectors found exceptionally safe, caring, responsive and well-led support, with effective care rated Good.
Inspectors visited on 15 and 20 March 2019. One inspector reviewed records and information, observed care, spoke with staff and managers, and gathered views from relatives and healthcare professionals. Seven people living at the home were met, although detailed verbal feedback was not possible from everyone because of their communication needs.
The home supported nine people with learning disabilities. Inspectors found that people were helped to make choices, take positive risks, build skills and live active lives in their community. Staff used pictures, symbols and other communication tools so people could understand information and take part in decisions.
The home was rated Outstanding for Safe, Caring, Responsive and Well-led. Effective was rated Good. Overall, the CQC judged the service to be Outstanding and said it had improved since the previous inspection, when it was already rated Outstanding for Safe and Caring.
Personalised communication
The home used a wide range of communication aids so people with communication difficulties could understand information and be involved in their care.
“Staff worked exceptionally hard to find different ways of presenting information to people, using objects of reference or symbols for example.” from the report
Independence and positive risk
People were supported to make their own choices and take measured risks, rather than being stopped from doing things because they involved risk.
“People were empowered and supported to take positive risks which encouraged and supported their independence.” from the report
Kind and respectful staff
Staff knew people well and responded patiently to their feelings, anxieties and individual needs.
“People were supported by remarkable caring staff that knew them well and understood how to maximise their potential.” from the report
Community involvement
People were supported to use local services, attend community activities, volunteer and develop personal goals.
“The service took a key role in the local community who played a central role in wider support to people.” from the report
Safe medicines systems
People were supported to manage as much of their own medicine as they could. Records showed medicines were given as prescribed.
“Medicines systems were organised and people were receiving their medicines when they should.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you adapt communication for my relative's particular needs, and how would you check that they understand their care and choices?
- 02How do you support people to take positive risks while keeping them safe?
- 03What opportunities would my relative have for work, volunteering, hobbies and community activities?
- 04How would you support my relative to manage their medicines, and what checks would be made if their needs changed?
- 05How would my relative raise a complaint or access an independent advocate if they were unhappy?
This was a planned inspection covering all five CQC questions and both the care and the premises; inspectors could not obtain detailed verbal feedback from everyone because of complex communication needs. This explanation was written from the published report of 30 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Guyatt House
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- April 2019Outstandingcurrent ratingstayed OutstandingSafe: OutstandingEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- July 2016OutstandingSafe: OutstandingEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 2 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Cambridgeshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,200 a week. 14 can care for a couple. 12 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.