CQC report explained · a residential care home
What the CQC found at Grovelands
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, December 2017
Grovelands was rated Outstanding; inspectors found especially caring, personalised and well-led support, with safe and effective care rated Good.
The inspection was unannounced and took place on 9 November 2017. Inspectors spoke with people living at the home, visitors, staff and a visiting professional. They also observed care, looked around the home and checked care plans, medicines records and quality checks.
The overall rating improved from Good at the previous inspection in October 2015 to Outstanding. Caring, Responsive and Well-led were rated Outstanding. Safe and Effective remained Good.
Inspectors found that people were treated with kindness and respect. Staff supported people to make choices, follow their interests and stay connected with their community. They also found suitable staffing, safe medicines practice, trained staff, good food and systems that helped the home learn from incidents and improve.
Personalised care
Staff knew people's histories, routines and interests. They arranged special experiences, supported hobbies and helped people make their own choices.
“The service was committed to providing care and support which was very personalised and took account of people's wishes and needs.” from the report
Kind and respectful staff
Inspectors saw warm, sensitive interactions. Staff used patience, humour and reassurance, and made extra efforts to help people feel special.
“Staff went the extra mile to make people feel special and valued.” from the report
Strong community links
People were supported to attend local clubs, events, faith services and other community facilities. Community groups and visitors also took part in activities at the home.
“The home had excellent links with the local community which helped people maintain their contacts and remain active participants in community events.” from the report
Learning and improvement
The home reviewed accidents, infections and call bell response times. It acted on what it found, including improving drinks support and making responses to call bells quicker.
“People received effective and safe care because the provider had systems in place to monitor standards, identify risks and implement ongoing improvements.” from the report
Safe medicines practice
Staff who gave medicines were trained and had their competence checked regularly. Inspectors found the electronic medicines system was safe and effective.
“People received their medicines safely from staff who had received specific training to carry out this task.” from the report
A new staff member fell short on dignity
minorDuring the inspection, one new staff member acted in a way that did not promote a person's dignity. The registered manager dealt with this immediately and sensitively.
“During the inspection one new member of staff acted in a way that did not promote people's dignity and this was immediately and sensitively dealt with by the registered manager.” from the report
- 01What has changed at the home since the November 2017 inspection, and how do you check that the Outstanding standards have been maintained?
- 02How do you make sure new staff consistently protect people's dignity and receive feedback when their practice falls short?
- 03How are medicines errors, missed doses and covert medicines managed and reviewed now?
- 04How do you make sure people living with dementia can express choices and remain involved in decisions about their care?
- 05Which activities and community links are currently available, and how are they matched to each person's interests and wishes?
This was an unannounced inspection covering all five key questions and the overall quality of the home. This explanation was written from the published report of 21 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Grovelands
4 rated inspections over 3 years: the service has improved, from Requires improvement to Outstanding.
- December 2017Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- November 2015Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- February 2015Requires improvementSafe: Requires improvementEffective: InadequateCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- October 2014
Report published without a new overall rating.
- February 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 15 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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76 live-in carers within about two hours of Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,370 a week. 62 can care for a couple. 12 years' experience on average.
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.