CQC report explained · a nursing home
What the CQC found at Grosvenor Manor Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were safe. This included PPE, testing, social distancing, shielding, hygiene, admissions and outbreak management.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed as a rated question, although residents and relatives gave positive feedback about the care.
- Responsive?
- Outstanding
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, January 2021
Inspected but not rated; inspectors were assured that infection control arrangements were safe and well managed.
This was an announced, targeted inspection on 18 January 2021. It looked at infection prevention and control during the coronavirus pandemic, rather than the home's overall quality.
Inspectors were assured that the home used protective equipment safely, arranged regular testing, followed shielding and distancing rules, and had up-to-date infection control procedures. They were also assured that the home could prevent and manage outbreaks.
Residents and relatives gave positive comments about the care and communication. In-person visits were not taking place at the time, but telephone and video calls were available and visiting areas with protective screens had been prepared.
Infection control planning
The home had clear, regularly updated procedures for managing Covid-19 risks.
“The provider had developed robust policies and procedures to manage any risks relating to the Covid-19 pandemic.” from the report
Testing and protective equipment
Inspectors found systems for regular testing and access to the PPE staff needed.
“The registered manager had ensured systems were in place to implement regular testing of both staff and residents.” from the report
Keeping families informed
Although in-person visits were stopped at the time, families could use telephone and video calls and relatives said they were kept informed.
“[Grosvenor Manor] is very good at generally keeping in touch and so I have a sense of what's going on.” from the report
Positive views of care
People living at the home and relatives spoke positively about the care and said they were happy with the service.
“The care is absolutely first class, I could not ask for any better. The staff are so kind.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection control arrangements are now in place, and how have they changed since the January 2021 inspection?
- 02How are residents and staff tested when there is a suspected or confirmed infection?
- 03How is PPE supplied and checked in the home, including the PPE stations mentioned in the report?
- 04How can relatives visit now, and what arrangements are used if in-person visits need to stop?
- 05What procedures are followed if there is an infection outbreak, and how will families be informed?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated overall and the other key questions were not assessed. This explanation was written from the published report of 30 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2019
Grosvenor Manor Care Centre is rated Good overall; inspectors found kind, safe care and Outstanding support tailored to people's interests and wishes.
This was the home's first inspection since it registered. It was unannounced and took place on 05 July 2019, 18 July 2019 and 24 July 2019. Inspectors spoke with people, relatives, staff and visiting professionals, observed care and checked care, medicines, recruitment and management records.
The home was rated Good for Safe, Effective, Caring and Well-led. It was rated Outstanding for Responsive. Inspectors found that people were safe, treated with dignity, involved in decisions and supported by trained staff.
The strongest findings were about personalised activities and relationships. People were supported to follow interests, maintain community links and achieve personal wishes. This was the first inspection, so there was no previous rating to compare.
Personalised activities
People were supported to take part in activities that matched their interests, abilities and life stories. Some people had meaningful roles within the home and others were helped to achieve personal wishes.
“There were many examples of person-centred activities taking place at the home.” from the report
Kind and respectful staff
Inspectors found warm relationships between staff and people. People's privacy, dignity, independence and choices were consistently respected.
“Staff interacted with people in a natural and familiar way. They were consistently polite, courteous and appeared genuinely happy in their work.” from the report
Community links
The home helped people maintain relationships and avoid isolation through visitors, volunteers, pupils and activities in the wider community.
“The registered manager maintained strong community links and ensured the service was at the heart of the community.” from the report
Safe medicines and staffing
Medicines were managed by trained staff, and recruitment checks were completed. Inspectors found enough staff to provide consistent care and support.
“Medicines were administered by trained and competent staff.” from the report
People's views acted on
The home regularly sought feedback from people, relatives and staff and showed actions taken in response to requests.
“The registered provider had introduced a 'You said, we did' board clearly on display demonstrating actions taken following requests made by people living at the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you use my relative's 'My life Story' information to shape their daily care and activities?
- 02How do you record and review my relative's risks, care needs and personal preferences?
- 03How will you support my relative's particular communication needs, especially if they need help with reading or paperwork?
- 04How do you make sure medicines are given safely and on time, and how would you respond if a dose was missed?
- 05How would you involve my relative and their chosen relatives in end-of-life care planning?
This was an unannounced first inspection covering all five CQC key questions, with the home, care and records examined. This explanation was written from the published report of 28 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Grosvenor Manor Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- July 2018
Registered with the Care Quality Commission on 6 July 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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84 live-in carers within about an hour of Cheshire West and Chester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.