CQC report explained · a nursing home
What the CQC found at Grosvenor House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from avoidable harm. Inspectors found enough staff, appropriate recruitment checks, accurate medicine records and suitable infection control practices.
- Effective?
- Good
- People's needs were assessed and care was planned around their choices. Staff received training and people had access to healthcare, suitable food and support with consent.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff took time to understand people and families described a welcoming, homely environment.
- Responsive?
- Good
- Care was adapted to people's routines, communication needs, interests and changing health. Inspectors found particularly strong personalised and end of life care.
- Well-led?
- Good
- Managers promoted an open culture and kept in regular contact with people and families. Checks were carried out and staff were expected to learn from incidents and improve care.
What inspectors found, January 2020
Rated Good; inspectors found safe, effective, kind and responsive care, with strong personalised support.
This was an unannounced inspection on 30 August and 17 September 2019. One inspector spoke with people, relatives and staff, observed care, and reviewed care, medicine and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine systems, suitable training, good healthcare links and clean surroundings.
People and relatives described care as exceptionally kind and personal. Staff adapted care to people's routines, interests and changing needs. Inspectors also found strong support at the end of life and an open approach from managers.
Personalised care
Staff understood individual needs and made extra efforts to support people's routines, preferences and quality of life.
“People valued the exceptional care and attention they were offered.” from the report
Safe staffing and medicines
People said staff were available when needed. Inspectors found medicine records were accurate and recruitment checks had been completed.
“We reviewed medicines records and they were completed accurately and showed people had received their prescribed medicines.” from the report
End of life support
The home worked closely with healthcare professionals to provide peaceful end of life care and support families with bereavement.
“The award was formal recognition of the staff delivering end of life care based on best practice.” from the report
Open management
People and families could speak with managers about their care. The provider carried out regular checks and used feedback to identify improvements.
“Regular checks were undertaken by the registered provider to assure themselves that people received a positive experience of care.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you assess staffing levels when people's needs change?
- 02How do you make sure medicines remain accurate and safely ordered, stored and given?
- 03How will you learn about my relative's routines, preferences and communication needs before they move in?
- 04How do you involve families in care planning and decisions about changing care needs?
- 05What end of life and bereavement support can you provide to residents and their families?
This was an unannounced planned inspection that looked at the overall quality of the care home and all five CQC questions. This explanation was written from the published report of 21 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2017
Rated Good; inspectors found safe, kind and responsive care, with effective staff support and strong management.
The CQC carried out an unannounced comprehensive inspection on 31 January 2017. One inspector spoke with people living at the home, relatives, staff and managers, and reviewed care records, audits and other information.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, received their medicines on time, enjoyed the food and were treated with kindness and respect.
Inspectors found that staff understood people's needs, supported their choices, involved relatives and responded to changes in health. The home had a registered manager, regular checks on quality and safety, and a process for acting on concerns and improvements.
The overall rating stayed Good, matching the rating at the previous inspection on 2 February 2015.
People felt safe
People said they felt safe and staff understood how to reduce risks and respond to concerns.
“All people we spoke with felt the home offered a safe environment and they had no concerns about their well-being.” from the report
Medicines support
Inspectors found that medicines were stored safely, checked and given when people needed them.
“We saw people were supported to take their medicine when they needed it.” from the report
Kind and respectful care
Staff were described as kind and attentive. Inspectors saw care that protected people's dignity and privacy.
“People received care and support from staff that were respectful and protected and supported their privacy.” from the report
Activities and personal interests
People could take part in hobbies, trips, religious activities and individual time with staff.
“The registered manager had employed one member of staff dedicated to providing activities alongside spending individual time with people in their rooms.” from the report
Quality monitoring
The home used regular audits and action plans to monitor care and follow up improvements.
“The provider had a robust programme of audits in place to monitor the quality and safety of people's care and support.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and support my relative's particular health and care needs?
- 02How do you review medicines, including extra pain relief or other medicines needed at short notice?
- 03How do you support people with dementia or complex care needs to make their own choices?
- 04What activities and one-to-one support would be available for my relative's hobbies and interests?
- 05How would you keep me informed if my relative's health or care needs changed?
This was an unannounced comprehensive inspection covering all five CQC questions and the overall quality of the home. This explanation was written from the published report of 7 March 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Grosvenor House Care Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- January 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Registered with the Care Quality Commission on 1 July 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.