CQC report explained · a residential care home
What the CQC found at Grindon Mews Short Break Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found appropriate staffing, recruitment checks, risk assessments and safeguarding arrangements. Medicines were stored securely and procedures were in place to make sure people received them as prescribed.
- Effective?
- Good
- Staff training was based on people's individual needs, and staff received supervision and appraisals. People's needs were assessed before stays, and the home supported nutrition, healthcare and transitions between services.
- Caring?
- Good
- Staff treated people politely and respectfully, protected their privacy and promoted independence where possible. People and families were involved in care planning and their wishes were considered.
- Responsive?
- Good
- Care records were regularly reviewed and reflected people's routines, preferences and support needs. The home provided activities, community access, easy-read complaints information and summaries of people's stays for families.
- Well-led?
- Good
- Inspectors found an open, inclusive and person-centred culture. The provider used audits, meetings, surveys and other feedback to check and improve the service.
What inspectors found, August 2018
Rated Good; inspectors found safe, respectful and personalised care, with strong support for families and people's individual needs.
The inspection was announced and took place on 22 and 25 June 2018. An inspector visited the home, spoke with staff and the manager, checked care records and policies, and spoke with family members and health and social care professionals.
The home supported adults with physical and multiple learning disabilities during short breaks. Inspectors found suitable staffing, safe medicines management, appropriate risk assessments, clean premises and trained staff. Care was respectful, person-centred and focused on people's choices, communication and independence.
Inspectors also found a good programme of activities, support with health and nutrition, and effective arrangements for complaints and quality checks. All five areas were rated Good: safe, effective, caring, responsive and well-led. This was the home's first CQC inspection.
Safe care and medicines
The home had risk assessments, safeguarding procedures and safety checks in place. Inspectors found medicines were securely stored and managed with support plans and audits.
“Accidents and incidents were appropriately recorded and investigated, risk assessments were in place and staff had been trained in how to protect vulnerable adults.” from the report
Skilled staff
Staff training reflected people's specific needs, including specialist health and feeding support. Staff also received regular supervision and appraisals.
“Training was developed and delivered based on specific individual needs, and staff received regular supervisions and appraisals.” from the report
Respectful care
Inspectors observed patient and friendly interactions. Records and observations showed that staff respected privacy, dignity and people's communication needs.
“We observed staff speaking with people in a polite and respectful manner and staff interacted with people at every opportunity.” from the report
Personalised short breaks
Care records described people's routines, interests, targets and support needs. Families received a summary after each respite visit, including information about activities and wellbeing.
“A 'Summary of stay' record was completed at the end of every respite visit and given to family members.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you match staffing levels to my relative's individual needs and the number of people staying at the same time?
- 02How will you support my relative's particular communication, mobility, epilepsy, medication or dietary needs?
- 03What information will you need before the first stay, and can my relative have an introductory or tea visit?
- 04How will you keep my family updated about activities, health, sleep, food and wellbeing during each stay?
- 05How can we raise a concern or complaint, and how will you use it to improve the service?
This was an announced inspection covering all five CQC areas, including the premises, care records, policies, staff, family feedback and feedback from health and social care professionals. This explanation was written from the published report of 17 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Grindon Mews Short Break Centre
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Grindon Mews Short Break Centre →
- June 2017
Registered with the Care Quality Commission on 6 June 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Sunderland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.