What the CQC found at Greenwood Cottage

People told inspectors they felt safe, and staff understood how to identify and report concerns. Risks were assessed and managed, with enough staff on duty.

“People told us they felt safe living in the service.” from the report

Staff who supported people with medicines were trained and had their competence checked. Records and audits supported safe practice.

“People received their medicines regularly and in accordance with the prescriber's instruction.” from the report

Inspectors observed staff comforting people, speaking with them and respecting their privacy. People and relatives described staff as kind and caring.

“We saw staff interacting with people in a thoughtful and considerate way.” from the report

Care records included people's interests, preferences and life history. Staff supported people to choose activities and avoid doing things they did not want to do.

“People's care records contained detailed and personalised information about them, such as hobbies, interests, their preferences and life history.” from the report

People and relatives were asked for their views through meetings and questionnaires. Inspectors found that feedback was listened to and acted on.

“People, staff and relatives were involved in discussions around how the service was run.” from the report

The report says an action plan was in progress after a review of the home's fire risk assessment. Families should ask what improvements were identified and whether they have been completed.

“An action plan was also in progress following a review of the homes fire risk assessment.” from the report