CQC report explained · a residential care home
What the CQC found at Greenways
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2020
Inspected but not rated; inspectors found good infection prevention and control arrangements at Greenways.
The inspection took place without notice on 10 November 2020. It was a targeted inspection during the coronavirus pandemic, focused on infection prevention and control.
Inspectors were assured that the home was managing infection risks. This included visitor arrangements, social distancing, personal protective equipment, testing, cleaning and outbreak planning.
The home supported family contact through safe visits and video calls. Staff used easy-read information to explain changes to people, and extra support was provided for people who had to isolate.
The home was inspected but not rated. This means the inspection did not give an overall quality rating or ratings for most of the five questions.
Family contact
The home supported people to keep in touch with their families through safe visits and video calls. Families were also kept updated through regular newsletters.
“Staff supported people to remain in contact with their families in line with government guidance.” from the report
Clear information
Easy-read risk assessments helped people understand how the pandemic affected their daily lives.
“People had easy-read risk assessments which helped them to understand better the changes brought about by the COVID-19 pandemic to their daily lives.” from the report
Cleaning and hygiene
The premises were clean and well maintained. Frequently touched areas were cleaned several times a day, and hand sanitiser was available.
“Additional cleaning schedules had been introduced since the beginning of the coronavirus pandemic.” from the report
Trained staff
Staff had recent infection control training and inspectors saw them following the correct procedures.
“All staff had received recent training in infection control and prevention.” from the report
Supportive management
The manager was visible and supportive, shared relevant updates and sought advice from external agencies.
“The registered manager was visible and supportive to staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How are family visits and video calls arranged now, and what happens if infection levels change?
- 02How often are residents and staff tested now, and what support is offered to people who cannot consent to testing?
- 03How would you support my relative if they needed to isolate, including any extra one-to-one support?
- 04How do you explain infection control changes to people with complex learning disabilities or autism?
- 05When were the cleaning schedules, infection control policy and outbreak arrangements last reviewed?
This was an unannounced targeted inspection of infection prevention and control only; the service was inspected but not rated and the other questions were not assessed. This explanation was written from the published report of 24 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2019
Greenways is rated Good; inspectors found safe, kind, person-centred care, and the home had improved from Requires Improvement.
This was an unannounced, comprehensive inspection on 23 July 2019. One inspector observed care, spoke with four staff and reviewed care records, medicines records, staffing files, training records and quality checks. Feedback was also received from six relatives.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks were assessed, medicines were managed safely, staff were trained and people received support suited to their complex needs.
People were supported to make choices, stay in contact with family and take part in activities. Staff knew people well and used individual communication methods and positive behaviour support.
The previous overall rating was Requires Improvement, published in August 2018. Safe and Well-led improved to Good, while Effective, Caring and Responsive remained Good.
Safe care
The home identified risks and put measures in place to reduce them. Staff knew how to respond to safeguarding concerns and emergencies.
“Risks to people's health and safety had been identified and actions were in place to ensure risk was minimised.” from the report
Skilled staff
Staff received relevant training and regular support. A consistent staff group meant they knew people's needs and preferences well.
“Staff had access to appropriate training and support to ensure they could meet people's complex needs.” from the report
Choice and independence
People were involved in daily decisions and encouraged to do as much as possible for themselves.
“People were involved in decisions throughout the day and offered choices including how they spent their time, and who supported them with their care.” from the report
Personalised activities
Activities were varied and based on individual interests. People were supported to go out, keep relationships and build confidence.
“Each person had a weekly programme of daily activities, these included horse riding, trampolining, music, foot spa treatments, going out for drives or walks, shopping and trips out.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's specific communication needs, including any non-verbal communication?
- 02What training and experience do staff on duty have in supporting autism, epilepsy and behaviours that may be challenging?
- 03How are staffing numbers decided when my relative needs one-to-one or two-to-one support?
- 04Which activities and community visits could be planned around my relative's interests and routines?
- 05How would you involve our family in care reviews, health appointments and any changes in support?
This was an unannounced comprehensive inspection covering the premises, care provided and all five CQC questions; people were not able to give their views directly, so the inspector also used observation, records, staff discussions and relatives' feedback. This explanation was written from the published report of 14 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Greenways
3 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2018Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014Inspected but not rated
- September 2013
Report published without a new overall rating.
- February 2013
Registered with the Care Quality Commission on 19 February 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.